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Workforce Management Junior Consultant (BBBH5061)

--Powermax General Electrical Merchants Ltd--

Job Description

Assist in the analysis, configuration, and implementation of UKG Workforce Management solutions. Support senior consultants in delivering projects, conduct end-user training, and provide first-line customer support while continuously developing product knowledge and consulting skills.

Job Industry

Administrative and Support Services

Job Salary Currency

SAR

Job Salary Fixed

No

Key Deliverables

  • System Design & Configuration
  • Assist in configuring WFM systems under guidance of senior consultants.
  • Support requirement gathering and documentation activities.
  • Contribute to scoping of technical and functional design elements.
  • Participate in blueprint population with clients.
  • Configure customer rules within the system setup.
  • System Integration
  • Participate in integration requirements workshops and blueprint drafting.
  • Support senior consultants in coordinating integration activities.
  • Implementation
  • Participate in user acceptance testing with clients.
  • Assist in configuration updates and validations according to project guidelines.
  • Support deployment activities and ensure smooth go-live.
  • Training
  • Develop training materials and slide decks.
  • Conduct end-user training sessions with client staff.
  • Provide post-go-live support, including payroll handholding and troubleshooting.
  • Continuously improve training methods and product knowledge via UKG learning portals.
  • Project Closure
  • Contribute to project post-mortem meetings.
  • Support project managers in ensuring successful project closure and handover.
  • After-Sales Support
  • Provide Help Desk support.
  • Deliver end-to-end system support to clients (on-site and remote).
  • Attend to assigned service calls promptly for optimum resolution.
  • Use the UKG global support system to log and resolve product issues.
  • Assist colleagues by documenting and escalating complex problems to senior consultants.
  • Provide root cause analysis upon customer’s request.

Professional Qualifications

Industry Qualification
Administrative and Support Services Qualifications Diploma or Degree in Information Technology or equivalent (Essential). Microsoft certifications (Advantageous) Kronos/UKG certifications (Advantageous) Experience 1–2 years’ experience in systems, applications, or customer environments. PC application software experience (MS Office Suite). Professional communication skills via telephone and email. Exposure to enterprise software or WFM systems advantageous. Experience with requirement gathering, documentation, and solution design desirable. Skills Knowledge of mobile technology, cloud computing, and browsers. Strong presentation and communication skills. Excellent customer relations and interpersonal skills. Time management and organizational skills. Ability to multi-task and coordinate effectively. Windows server experience (advantageous). Exposure to UKG/Kronos configuration (advantageous).

Application Process

Close Date

05/05/2026

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