VA Channel Administrator

You will form part of RMM within the Mass Foundation which is one of the largest customer-facing business segments in Old Mutual. Our vision is to be our customers' most trusted financial partner, passionate about helping them achieve their lifetime goals. Our mission is to enable positive futures for our customers, by bridging the gap between their resources and their financial service’s needs. Our primary goal is to facilitate access to financial solutions for our customers and to keep pace with their changing needs. Our target market is the low and emerging-middle income segment.

This role offers an exciting opportunity to work at the intersection of data, process, and business performance within a dynamic processing environment. You’ll play a meaningful role in supporting the business through accurate data analysis, high-quality reporting, and responsive administrative support, all delivered within agreed SLA parameters.

As a Virtual Advisor Channel Administrator, you will turn data into insight; analysing trends, uncovering opportunities for improvement, and helping the business make informed, evidence-based decisions. You’ll be involved in the full data lifecycle, from extracting and analysing data to building reports and visualisations that drive real value.

You’ll work closely with managers and users across the business, gaining exposure to different areas while building strong relationships and a deep understanding of how data supports operational and strategic outcomes. If you enjoy working with data, improving processes, and taking ownership of your work in an environment that values accuracy, accountability, and continuous improvement, this role offers a solid platform to grow your skills and make a tangible impact.

• Utilizing automated tools to extract data from primary and secondary sources.

• Developing and maintaining databases and data systems.

• Performing analysis to assess data quality and meaning.

• Using statistical tools to identify, analyse, and interpret patterns and trends in complex data sets.

• Preparing reports for management and stakeholders, stating trends, patterns, and predictions using relevant data and statistical tools.

• Developing and implementing data analyses, data collection systems, and other strategies to optimize statistical efficiency and quality.

• Collaborating with stakeholders to understand and maintain focus on their analytics needs and to prioritize business and information needs.

• Proactively analysing data to answer key questions for stakeholders and investigating areas for improvement in efficiency and productivity.

• Creating and maintaining rich interactive visualizations through data interpretation and analysis.

• Defining and implementing data acquisition and integration logic.

• Identifying and implementing process improvement opportunities.

• Developing and supporting reporting processes.

• Monitoring and auditing data quality.

• Gathering, understanding, and documenting detailed business requirements.

• Follows standardised processes and provides administrative support in line with normal business functioning. 

• Responds to immediate requirements within procedure. 

• Uses standard administrative techniques to coordinate own work. 

• Moderate (intermediate) to high level of technical knowledge.  

• Partially multi skilled across product and process relevant to the business area.

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