Tour Consultant (Tour and Travel Company ) South Africa

BACKGROUND INFORMATION 

Career Options Africa Group is a HR Consultancy firm specializing in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC), Burundi, Nigeria, South Africa and South Sudan. 

Our client, a tour and travel company, is seeking a Tour Consultant to be based in South Africa. 

Quotations  

• Checking proposals quoted by the sellers.   
•  Adding supplements, surcharges or discounts where needed.    
• Constant communication with sellers for inquiries and feedback.   
• Checking pre-confirmed programs and keeping track of unpaid bookings.   
• Ensuring room configuration and pricing are correctly updated in the meister.   
• Negotiating rates and ensuring that the meister has correct and up to date rates/prices.  

Reservations   

• Making provisional bookings for the company’s guests.   
•  Asking quotations to check if a booking is all good before working on it.   
•  Making all the reservations and follow-ups-on the Booking Auto release.   
•  Ensure clients' special requests on accommodation and room specifications are correct.   
•  Following up confirmation of booking vouchers and booking – Domestic flights, International Flights.  
•  Ensure right vehicle booking has been made for the clients  
•  Preparing files and itineraries with all information and advance requests of all services included in the programs.  
•  Making sure all suppliers send the correct invoice for accurate evaluation  

Transport  

•  Ensuring overall smoothness of safaris.   
• Handling Lost Luggage of clients in coordination with vehicle suppliers.   
• Act as a contact Person for the Sales Team in the Transport Department.  
• Monitoring and ensuring compliance to contract terms between vehicle suppliers and the company   

Quality Assurance   

• Preparing Briefings for Clients and tour leaders/guides.   
• Confirm all files for daily movements and check the accuracy of the information.   
•  Obtain a copy of POP for all the bookings    
•  Confirm hotel check-in and checkout times for clients.   
•  Ensure that all activity bookings of clients are correctly booked.    
•  Confirm Arrival and departure time for flights/check client’s schedule (and update info in the Proposal Meister if needed)  
•  Ensure that safari Packs have directions to the rental car office, briefings (in client’s language), business card for the customer satisfaction and flight ticket(s)  

Sales Support/Customer Satisfaction   

•  Be available for emergency support during customer travel and be creative in making solutions to everyone's satisfaction  
•  Collaborate on safari-related complaints with the relevant departments.   
• Follow established procedures for issue resolution.   
•  Occasionally meet the customers for major issue resolution   
•  Assist the team in refund management through Asana   
•  Be the main information center for the sales team  

Evaluations   

•  Evaluate all confirmed proposals.   
•  Compare rates in the invoices with ones in the meister   
•  Follow up on any missing invoices in the confirmed proposals   
•  Follow up with the accounts department to ensure payments are made on time   
•  Ensure the quality assurance team receives all the files that have the correct information before arrival   
•  Picking all confirmed files - check if they all have invoices, check the number of rooms, room category, and  check-in and check-out dates are all correct  

General responsibilities   

•  Ensure to communicate in a positive way with all your colleagues and external suppliers.   
•  Individual additional tasks that are not described in this job profile are proportional to the knowledge and work experience that we can expect from an employee and have the goal of achieving the (international) organization's goals while meeting current operational priorities 

2 open days

1 Phone Call

1 Onsite Interview

4 Days after Interview