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Tour Consultant Team Leader – Tour Operations (Mombasa) at ATL Global Business

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Job Description

We are seeking a dynamic and experienced Team Leader to guide and inspire a team of Tour Consultants. This role is central to ensuring seamless service delivery, efficient booking processes, and high levels of client satisfaction while driving team performance and operational excellence.

Job Industry

Travels And Tours

Job Salary Currency

KES

Job Salary Fixed

No

Key Deliverables

  • Lead, coach, and motivate a team of Tour Consultants to deliver exceptional service 
  • Oversee daily reservations operations, including workload planning and performance monitoring 
  • Ensure timely and accurate preparation of quotations, bookings, and travel documentation 
  • Build and maintain strong relationships with agents, partners, and key stakeholders 
  • Manage bookings within Tourplan, ensuring accuracy in costing, margins, and invoicing 
  • Support revenue optimization through effective margin management and supplier negotiations 
  • Handle complex itineraries, escalations, and VIP client requests professionally 
  • Coordinate team schedules, performance reviews, and ongoing development initiatives 
  • Ensure smooth operational handovers and adherence to booking timelines 

Professional Qualifications

Industry Qualification
Travels And Tours Bachelor’s Degree or Diploma in Business, Tourism, or Customer Service Management Minimum of 5 years’ experience in a supervisory role within the tourism industry Strong knowledge of East African tourism products and market dynamics Proven leadership and team management capabilities Excellent communication, interpersonal, and negotiation skills Proficiency in ICT systems (Tourplan experience is essential) Strong organizational skills with attention to detail and ability to multitask

Application Process

Interested candidates should submit their CV, cover letter, and relevant testimonials to: atlglobalbusiness@gmail.com and Copy: hr@senseofafrica.co.ke; Subject Line: TOUR CONSULTANT (TEAM LEADER) APPLICATION. Deadline: 30 April 2026

Close Date

06/05/2026

Apply Now!