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Telesales Manager at Mogo Credit Tanzania, May 2026

--Powermax General Electrical Merchants Ltd--

Job Description

The Telesales Manager (Value & Return) will be responsible for leading the Value and Return Teams and driving portfolio growth through:

  • Top-up loans
  • Repeat financing
  • Reactivation of past clients

The role focuses on customer retention, upselling, repeat conversions, and maximizing customer lifetime value.

Job Industry

Business Development, Sales, Marketing and Retail

Job Salary Currency

TZS

Job Salary Fixed

No

Key Deliverables

  • Lead, supervise, and manage Telesales Agents handling active clients under the Value Team and past clients under the Return Team.
  • Set and monitor daily, weekly, and monthly targets for top-ups, repeat loans, and client reactivations.
  • Track team performance against key performance indicators and provide structured coaching and feedback.
  • Oversee the full sales cycle, from client engagement to successful loan disbursement.
  • Develop and refine sales scripts tailored to upselling, cross-selling, and repeat financing.
  • Design incentive schemes to motivate agents and support repeat business growth.
  • Prepare monthly performance and bonus reports based on target achievement.
  • Analyze portfolio trends, repayment behavior, and customer data to identify sales opportunities.
  • Train and mentor agents on retention strategies, objection handling, and relationship management.
  • Participate in recruitment, onboarding, and performance evaluation of telesales agents.

Professional Qualifications

Industry Qualification
Business Development, Sales, Marketing and Retail Bachelor’s degree in Business Management, Economics, or a related field. Minimum of 4+ years of experience in telesales management, preferably in financial services. Strong experience in B2C sales, customer retention, or portfolio growth strategies. Proven leadership, coaching, and performance management skills. Strong analytical ability to interpret portfolio data and identify upsell opportunities. Excellent communication skills in English and Swahili. Target-driven mindset with strong organizational and decision-making skills.

Application Process

Close Date

01/06/2026

Apply Now!