Telesales Agent (Sales Campaigns)

MOGO Kenya is part of Eleving Group, which is an international fast-growing financial technology company, operating in 14 countries in 3 continents.

MOGO Kenya provides car financing for used cars, logbook loans, boda-boda and tuk-tuk financing.

We believe each one of us has a business-owner mindset, and we learn and grow fast as individuals and as a company – within 4 years from opening in Kenya, we expanded to almost all Kenya regions and we keep growing, and now we have a talented team of over 1000 professionals.

Our team is diverse; we are inclusive, accepting, and respectful towards each other. Our diversity gives an opportunity to learn from one another and grow together as a strong team.

Join us - you'll love working in a collaborative and non-bureaucratic environment that is fun yet stable and sustainable.

 Car Financing (Logbook Loans & Asset Finance)

• Make outbound calls to potential customers to promote the company’s Car Logbook Loan and Car Asset Financing products.
• Engage existing leads from campaigns, referrals, digital inquiries, and internal databases to convert them into active car finance customers.
• Clearly explain the car financing process, including valuation, loan-to-value limits, documentation requirements, repayment terms, interest structure, and product benefits.
• Assess client eligibility by conducting detailed needs analysis and affordability discussions over the phone.
• Guide customers through the full loan cycle — from initial qualification, document collection, valuation coordination, approval follow-up, to disbursement.
• Coordinate closely with branch teams, field officers, and verification departments to ensure smooth and timely processing of car loan applications.
• Handle inbound inquiries regarding car logbook loans, top-ups, repeat loans, settlement balances, and refinancing options.
• Proactively follow up on pending applications, no-shows, incomplete documentation, and stalled approvals to maximize conversion.
• Maintain accurate and up-to-date records of customer interactions, commitments, and outcomes in the CRM system.
• Drive portfolio growth by converting repeat clients, upselling top-up loans, and cross-selling related financial products.
• Meet or exceed daily, weekly, and monthly call targets, application targets, and disbursement targets.
• Provide market feedback on competitor car financing products, pricing trends, and customer objections.
• Participate in ongoing product training and sales coaching sessions to improve conversion rates and product knowledge.

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