Job Description
We are seeking a highly skilled Technical Service Director to lead the implementation of technical services across all Tiko markets. In this role, you will oversee the implementation of Sexual and Gender-Based Violence (SGBV) and Mental Health services, while also managing the clinical Quality Assurance department to ensure high standards across all areas.
Job Industry
Strategic Planning
Job Salary Currency
UGXJob Salary Fixed
NoKey Deliverables
- Develop a strategic plan for the department, focusing on integrating technical services into operations
- Oversee the implementation of technical services across all Tiko markets, ensuring consistency and quality
- Contribute to standardization of the user journey for each technical service across our markets
- Build and strengthen strategic partnerships with governments, implementing partners, and funders for new offers
- Ensure alignment with national guidelines for technical services in each market
- Build internal capacity to adhere to new standards across all offers and markets
- Document learnings around the implementation of new offers to enhance future efforts
- Ensure the achievement of deliverables for technical services in all markets
- Drive research efforts to gather insights and evidence-based practices on SGBV, Mental Health and Quality Assurance. Collaborate with internal teams and external partners to publish articles that contribute to the field and enhance Tiko's thought leadership.
Professional Qualifications
| Industry | Qualification |
|---|---|
| Strategic Planning | Background in Public Health with proven experience in designing and measuring public health programs (mandatory). Qualified Clinician e.g. RN, NP, PA, MD, or equivalent (advantageous) Applicants must be resident in Uganda, South Africa, Ethiopia, or Nigeria, or have firsthand, lived experience in at least two of these markets—demonstrated through long-term professional engagement within the local context. Minimum 10 years of experience working with SGBV, Mental Health and clinical Quality Assurance At least 3 years in a similar role, leading the strategies and the department for SGBV, Mental Health and clinical Quality Assurance Experience in sexual and reproductive health (SRH) with adolescents and young people (AYP) Must be detail-orientated and take pride in helping the team to deliver on high-quality outputs Excellent project management, written, analytical, and documentation skills. Ability to translate health systems processes into user journeys and understand implementation on the ground Strong knowledge and experience in MERL is a great advantage Experience working in digital health is a plus |
Special Benefits for this Position
At Tiko, we believe in being open, especially when it comes to salaries. The gross monthly salary brackets for this position are R82,375 - R123,563 in South Africa, €4,776 - €7,164 in Ethiopia and UGX19,430,220 - UGX29,145,330 in Uganda.
We will offer you a salary in this bracket depending on your level of experience and how it relates to your future colleagues.
Application Process
Close Date
17/03/2026