Technical Sales & Field Service Technician at Alternate Doors

We are looking for a highly motivated Technical Sales & Field Service Technician to install, maintain, troubleshoot, repair, and sell a wide range of commercial equipment at customer sites.

Our clients include hotels, lodges, restaurants, fast-food chains, supermarkets, bakeries, hospitals, food processors, and commercial facilities, where equipment uptime is critical to daily operations.

The successful candidate will combine strong technical expertise and sales ability, providing exceptional technical support while building customer relationships, identifying equipment needs, generating sales opportunities, and recommending suitable equipment, upgrades, spare parts, and maintenance solutions.

Technical & Field Service

• Install, commission, test, and troubleshoot commercial equipment.
• Train customers on the correct and safe operation of equipment.
• Conduct scheduled preventive maintenance and inspect equipment for wear or potential failures.
• Diagnose and repair electrical and mechanical faults, replacing defective components where required.
• Troubleshoot refrigeration systems and cold rooms (added advantage).
• Respond promptly to customer service and technical support requests.
• Complete accurate service reports, record parts and labour used, and update the ERP system.
• Maintain toolkits, account for spare parts, and support stock control.
• Follow Health & Safety procedures and use appropriate PPE.

Sales & Business Development

• Identify and pursue opportunities to sell commercial equipment, spare parts, upgrades, and maintenance contracts.
• Visit existing and prospective customers to understand their equipment and operational requirements.
• Recommend suitable equipment and technical solutions based on customer needs.
• Prepare quotations, follow up on leads, and support the sales process from enquiry to closing.
• Develop and maintain strong relationships with hotels, restaurants, hospitals, supermarkets, bakeries, food processors, and other commercial clients.
• Identify opportunities for repeat business, equipment replacement, upgrades, and service contracts.
• Work closely with the sales team to achieve technical sales and revenue targets.
• Provide technical product demonstrations and explain equipment features, benefits, and operating requirements to customers.
• Maintain accurate records of customer visits, leads, quotations, sales opportunities, and service activities.

If you meet the requirements listed above, kindly share your updated CV to jobs@alternatedoors.co.ke with the subject “Technical Sales & Field Service Technician – Mombasa.”