Job Description
The Country Technical Manager will be responsible for Managing Technology for the country which include but not limited to; adhoc and routine Maintenance, Installation Projects, Sales and Profitability.
Job Industry
Job Salary Currency
Job Salary Fixed
NoKey Deliverables
The incumbent is responsible for critical oversee in the Technical Department and which include but are not limited to:
Technology Contract Financial Management
- Ensure profitability, sustainability, and cost efficiency of contracts.
- Implement cost‑saving models and controls.
- Manage gross margins through overhead control, contract profitability monitoring, and risk assessments to minimize claims.
- Drive revenue growth and oversee cash flow, invoicing accuracy, and documentation integrity.
Staff Management
- Analyze staff turnover and allocate resources effectively.
- Coordinate with subcontractors on installation requirements.
- Implement succession planning and employment equity initiatives.
- Ensure staff participation in scheduled training programs.
- Motivate staff and maintain high engagement levels.
- Conduct performance assessments and corrective actions where necessary.
- Enforce behavioral standards in line with GARDA WORLD’s code of conduct.
- Manage disciplinary actions in compliance with company policies.
Operations Management
- Oversee maintenance and project workflows impacting contract success.
- Strengthen client retention and customer service levels.
- Schedule, attend, and document formal customer meetings.
- Maintain positive client relationships.
- Ensure adherence to quality standards through inspections and controls (including subcontractors).
- Share and implement best practices across regions.
Business Development
- Identify and pursue new business opportunities.
- Expand business with existing customers.
- Conduct competitor evaluations and maintain market awareness.
Project Management, Technical Installations & Service
- Manage surveys, installations, repairs, preventive service, and maintenance of technological solutions, including:
- CCTV systems
- Intrusion alarm systems (manual/automatic)
- Fire alarm & suppression systems
- Perimeter/intrusion detection (IR, electric fence, fiber, etc.)
- Telecommunication & ICT systems (Ethernet, fiber, wireless)
- Networking, access control, time & attendance systems
- Fleet management & tracking systems
Research & Development (R&D) and Technology Solutions
- Continuously monitor and adapt to technological advancements.
- Conduct R&D to deliver improved client solutions.
- Upgrade infrastructure to enhance efficiency and reduce overheads.
Compliance, Safety & Documentation
- Ensure awareness of and compliance with GardaWorld Business Management System requirements assigned to your role and department.
- Conduct quarterly PPE inspections, work equipment inspections, electrical safety checks, generator maintenance checks, and maintain equipment registers across regions.
- Ensure permits to work and permit‑to‑work logs are in place across regions.
- Upload all necessary forms onto the SharePoint system within the correct folder structure.
Additional Responsibilities
- Perform tasks as required by company or project needs.
- Travel for surveys, installations, training, service, and maintenance depending on SLAs or project requirements
Principal Outputs of this Role:
- Financial Performance: Profitable, sustainable contracts with strong cost control, accurate cash flow, and effective margin management.
- People & Leadership: Motivated, well‑allocated workforce supported by succession planning, equity initiatives, and completed performance reviews.
- Operational Excellence: High client retention, strong customer relationships, and consistent adherence to quality standards and best practices.
- Business Growth: New opportunities secured, existing accounts expanded, and competitor insights leveraged for regional advantage.
- Project Delivery: Successful installations, maintenance, and service of core technological solutions across CCTV, alarms, fire suppression, ICT, networking, and fleet systems.
- Innovation & Efficiency: Continuous adaptation to technology changes, R&D for improved client solutions, and upgraded infrastructure to reduce overheads.
- Compliance & Safety: Full adherence to GardaWorld Business Management System requirements, regular inspections completed, permits maintained, and documentation accurately uploaded to SharePoint
Essential Qualities
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