Team Leader: Employee Benefits

Senwes is looking for a Team Leader: Employee Benefits to Lead and coordinate all employee benefits operations, with a focus on claims, administration, member movements, and legislative compliance. The role ensures efficient processes, adherence to SLAs, and enhances member experience and retirement outcomes through structured operations, training, and data-driven insights.

• Foster a high-performance team culture by managing workloads, mentoring team members, and supporting continuous skills development.
• Oversee claims processing, onboarding, exits, and transfers while ensuring adherence to service level agreements and continuously improving standard operating procedures.
• Develop and implement structured plans for team activities, member engagements, and administrative processes to enhance efficiency and service quality.
• Ensure full compliance with applicable legislation, including Pension Funds Act, FAIS, FICA, POPIA, and FSCA requirements, while managing governance processes and stakeholder engagements.
• Drive member engagement through structured communication, financial education initiatives, and retirement planning support to improve financial outcomes.
• Utilise data and reporting tools to track performance, identify trends, and provide actionable insights to management for continuous improvement.

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