Tea Shop Manager at HR Management Services Ltd (HRMS Ltd)

HRMS Ltd is an ICT based HR company providing all human resources solutions in Rwanda.

A. Tea Shop Operations

• Manage the daily operations of the Tea Shop and ensure smooth service delivery.
• Ensure the shop is opened and closed according to established procedures.
• Maintain a clean, organized, attractive, and welcoming shop environment.
• Ensure that products are properly displayed, labelled, priced, and available for customers.
• Ensure compliance with company policies, procedures, and operational standards.
• Coordinate with relevant departments to resolve operational issues affecting the Tea Shop.

B. Sales and Business Development

• Drive sales of RMT tea products and other approved products offered at the Tea Shop.
• Develop and implement initiatives to increase customer traffic and sales.
• Identify opportunities to promote RMT products to individuals, companies, tourists, institutions, and other potential customers.
• Build and maintain good relationships with customers.
• Promote new products, special offers, seasonal products, and other approved promotions.
• Monitor sales performance against agreed targets and take appropriate corrective actions.
• Prepare sales forecasts and contribute to sales planning when required.

C. Customer Service

• Ensure customers receive professional, friendly, and timely service.
• Handle customer inquiries, feedback, and complaints professionally and promptly.
• Gather customer feedback and communicate relevant issues and opportunities to management.
• Ensure customers receive accurate information about RMT products, prices, preparation, and usage.
• Promote a positive customer experience that strengthens the RMT brand.

D. Stock Management

• Monitor stock levels and ensure the availability of fast-moving products.
• Maintain accurate stock records and conduct regular stock counts.
• Coordinate stock replenishment with the relevant departments.
• Monitor product expiry dates and ensure proper stock rotation using appropriate procedures.
• Investigate and report stock variances, damages, losses, or wastage.
• Ensure products are stored appropriately and securely.

E. Cash and Financial Control

• Ensure accurate recording of all sales transactions.
• Supervise cash handling and ensure compliance with company cash-control procedures.
• Reconcile daily sales, cash, and electronic payment transactions.
• Ensure all sales are properly supported by receipts or approved transaction records.
• Report any cash shortages, discrepancies, or irregularities immediately.
• Ensure proper handling and submission of daily sales collections in accordance with company procedures.

F. Team Supervision

• Supervise Tea Shop staff and allocate daily duties.
• Monitor staff attendance, punctuality, grooming, and performance.
• Train and coach staff on customer service, product knowledge, sales techniques, and operational procedures.
• Promote teamwork, professionalism, discipline, and accountability.
• Identify staff training and development needs and communicate them to management.
• Ensure staff comply with RMT policies and standards.

G. Marketing and Brand Promotion

• Support the implementation of RMT marketing and promotional activities at the Tea Shop.
• Ensure RMT branding, product presentation, and promotional materials are properly displayed.
• Support product tasting, demonstrations, events, and other promotional activities where applicable.
• Provide feedback to the Sales & Marketing Department on customer preferences, market trends, and competitor activities.
• Support initiatives aimed at increasing awareness and visibility of RMT tea products.

H. Reporting and Administration

• Prepare and submit daily, weekly, and monthly sales reports as required.
• Report on stock levels, stock movements, customer feedback, and operational challenges.
• Maintain accurate Tea Shop records and documentation.
• Monitor key performance indicators and provide regular updates to the supervisor.
• Escalate operational, financial, customer, or staff issues appropriately and promptly.

I. Health, Safety and Compliance

• Ensure the Tea Shop complies with applicable health, safety, hygiene, and company requirements.
• Maintain high standards of cleanliness and hygiene throughout the shop.
• Ensure safe handling and storage of tea products and other merchandise.
• Report accidents, incidents, hazards, and other safety concerns promptly.
• Ensure compliance with applicable company policies and procedures.

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