Spa and Salon Manager at Domeo Resources International

Domeo Resources International (DRI) is a prolific organisation which proffers HR and  Management Consultancy solutions premised on excellence and innovation. DRI analyses various organisational problems, develops improvement plans, deploys those plans and monitors the plans to ensure improved organisational performance. 

JobListings

We are  recruiting to fill the position below:

 Job Title: Spa and Salon Manager

Location: Abuja (FCT)

Employment Type: Full-time

Reports To: Managing Director

Direct Reports: Cashiers, Marketing Executive

Job Summary

• The Salon and Spa Manager will be responsible for all aspects of the operations to ensure a seamless and exceptional guest experience.
• This includes supporting administrative tasks, supervising staff, maintaining high service standards, and contributing to financial and marketing goals.
• The ideal candidate is a proactive, detail-oriented individual with strong interpersonal and organizational skills, capable of delivering results while upholding the spa's luxury standards.

• In this role, the Salon and Spa Manager shall manage the operations of the business, including but not limited to:
• Manages all aspects of guest service and acts as the first point of contact for all concierge and guest issues, including but not limited to follow-up, feedback and concerns.
• Resolves and processes discrepancies daily, as necessary, to include but not limited to cash gratuity
• distribution, cash till drops, till reconciliation.
• Oversee and ensure the smooth day-to-day running of the Salon and Spa.
• Assist the General Manager with administrative duties.
• Conduct monthly physical retail and linen inventory to track health club cost of sales and ensure company assets are accurately accounted for.
• Assists with researching, analyzing and making determinations regarding new equipment and amenities to ensure purchases are within budget, safety and service objectives.
• Monitor inventory items to ensure proper control, the ability to facilitate guest needs and maintenance of health club standards.
• Conduct training when required.
• Builds and maintains guest rapport throughout service.
• Support Management in upholding exceptional guest experiences, consistent with the Spa's standards of care and service.
• Assist in managing Salon and Spa’s Profit & Loss statements, and assist in developing annual budgets, and preparing weekly forecasts. Contribute to marketing and public relations initiatives aimed at increasing visibility, client engagement, and overall revenue.
• While on shift oversee the daily treatment schedule to ensure adequate and proper balancing of schedules while also identifying potential sales opportunities.
• Build strong client relationships by creating and managing comprehensive guest profiles.
• Work closely with internal teams to ensure guest satisfaction is consistently achieved.
• Partner with the Spa Reception to maintain and implement the Salon and Spa standards and improve the guest experience

Interested and qualified candidates should forward their CVs and cover letters to: recruitment@domeoresources.org with “Spa Manager Abuja” as the subject of the email