Software Developer Analyst at International Rescue Committee

Background/IRC Summary

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their lives. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities which support them, as well as those who remain within their homes and communities. At work today in over 40 countries and 25 U.S. cities, we improve outcomes in the areas of health, safety, economic wellbeing, education and power.

The IT department provides end-to-end technology solutions for the organization, including Application Development, Integration and Management, Enterprise Architecture, User Experience, Quality Assurance & Testing, and overall Product Management. While this role sits within IT, its focus is on partnering with the Measurement, Evaluation, Technology, Accountability, and Learning (METAL) Unit — bringing IT's systems and development expertise to METAL's technology and data priorities. The METAL Unit supports Crisis Response, Recovery & Development (CRRD) in building a culture of strong data and evidence use through stewardship of the Data & Performance Ecosystem, and coordinates the piloting and uptake of innovative technology solutions across four pillars: Global METAL Practice, Technology for Programs, Regional METAL Support, and CRRD Data & Analytics. This role is anchored in Technology for Programs which maintains the tools and systems that support program teams' data collection and use in the field.

Job Overview/Summary

Focused on data collection and program administration technology support, the Software Developer Analyst is a member of the team responsible for developing, implementing, and supporting IRC’s global Data Toolkits and the analysis of the data generated by these products. This includes CommCare, Microsoft Power BI, and Microsoft SQL Server Azure based data warehouse. Working in partnership with staff at various levels and locations, the Software Developer Analyst performs a key role in analyzing, developing, and improving tools and processes contributing to the successful rollout of the Data Toolkits products.

Specific tasks include data platform development, support, configuration, technical assistance and issues routing, second line help desk support, and participation in setting standards for processes, data quality, security, and systems configurations.

Key Working Relationships

• Position Reports to: Business Systems Analyst
• Direct Reports: None
• Management in Partnership: None

Key Internal Relationships:

• CommCare Product Manager
• METAL QA Analyst
• IT Data Team

• Design, develop, and maintain Data Toolkits in CommCare
• Design and build PowerBI Dashboards linked to live CommCare data
• Review and analyze software requirements, confirm the feasibility and complexity of these requirements, and convert them into estimated developer tasks, validating that each requirement traces cleanly to system design and existing configuration before work begins
• Provide updates and technology insights/clarifications to the relevant stakeholders
• Develop and maintain data and metadata definitions, documentation and versioning.
• Create technical documentation including system diagrams and implementation manuals
• Implement and maintain data quality processes and development standards
• Ensure compliance with IRC’s data protection, confidentiality, and security policies
• Provide Tier-2 and Tier-3 support emerging from Countries and Regional Technology support team for the measurement technology products rolled out.
• During piloting and rollout, provide training and hyper-support on measurement technology products in close collaboration with the regional technology teams.
• Any other duties as assigned by the supervisor.

Visit IRC Careers: https://theirc.wd1.myworkdayjobs.com/External_Careers/job/London-UK/Software-Developer-Analyst_JR00005259