Social Media Coordinator at #HelloYes Marketing

At #HelloYes Marketing, we are a globally recognised brand, a powerhouse of creativity, and a trailblazing agency at the intersection of digital and technology. We are on the lookout for exceptionally talented individuals who crave the opportunity to fuel their curiosity and thrive in an environment that champions innovation.”

Role Summary

The Social Media Coordinator is responsible for planning, creating, and managing engaging content that builds brand awareness, drives traffic, and fosters a positive online community.

• Content creation for the different platforms.
• Copywriting is required for monthly content plans.
• Understanding the different platforms such as Meta, LinkedIn, and X.
• Keep up to date with what the new tools are on the platforms.
• Research competitors and industry trends and implement it into the content.
• Responsible for proofreading and proof checking all content before being distributed.
• To come up with strategies, plan, manage and implement all social media activities and calendars.
• To post the content on the different social media platforms.
• Analytical skills to interpret results.
• Attention to detail.
• Budget management.
  
  

Community Management

• Proactively manage social media communities.
• Respond appropriately to user comments and queries with the client’s approval and assistance.
• Build FAQ sheets.
• Manage escalation processes with the client.
  
  

Customer Relations

• Offer support to the clients, communicate with clients, and ensure client satisfaction.
  
  

KPIs

• Meet with clients monthly and present reports, calendars, and ideas on how to improve the performance of the platforms.
• Ensure the accounts KPI’s are met.
• Execute work in a timely manner; meet all deadlines whilst producing quality and accurate work.
• Advice on the development of social media applications and running of promotions.
• Stay abreast of current industry trends and technology, creating and updating quarterly reviews.
• Research ideas and study successful competitor’s campaigns and report on these findings.

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