Service Provider Relationship Executive

The role holder will be responsible for all matters relating to medical service providers to ensure very good relationship and satisfactory delivery of service to our clients. The role holder will visit all our admitted clients to collect feedback and assess service satisfaction. 

• 1. Recruit service providers and maintain good relationship for smooth customer experience 

• 2. Make and sign off medical claims reconciliations with service providers to reduce company liability 

• 3. Make hospital visits for admitted patients to assess service satisfaction, patient prognosis and advise on interventions where necessary 

• 4. Negotiate medical services prices with service provider to get the best financial value for the company 

• 5. Coordinate and implement the system installation to all our service providers for member identification and claims posting 

• 6. Monitor, follow-up and resolve any system issue with the service providers to ensure maximum system uptime. 

• 7. Carry out training for service providers’ staff to ensure competence in using the system and understanding of the dos and don’ts as stipulated in the contract. 

• 8. Any other duty as may be assigned from time to time. 

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