Senior ICT Officer at Natural State

The Senior ICT Officer will provide reliable, day-to-day information and communications technology support across Natural State's operations, with a key focus on supporting the implementation of Microsoft Dynamics ERP. Reporting to the Systems & Strategy Implementation Specialist, you will play an active role in ERP rollout, user training, and ongoing systems administration, while also assisting in maintaining core platforms including Airtable and JIRA. This is a hands-on, senior technical role requiring advanced troubleshooting, systems implementation experience, and the ability to train and support users across diverse locations and connectivity environments.

Microsoft Dynamics ERP Implementation Support

• Actively assist the Systems & Strategy Implementation Specialist in the configuration, testing, and rollout of Microsoft Dynamics ERP across Natural State's operations.
• Support data migration, user acceptance testing, and validation of system outputs.
• Assist in developing user guides, training materials, and conducting end-user training sessions.
• Provide first-line and escalated support for ERP-related user issues during and after implementation.
• Help document workflows, system configurations, and change requests.

End-User Support & Helpdesk

• Serve as the first point of contact for all ICT-related support requests from staff across the three NS Workstations.
• Troubleshoot hardware, software, email, and connectivity issues for laptops, printers, mobile devices, and office networks.
• Maintain a helpdesk ticketing system, ensuring timely resolution and clear communication with users.
• Provide remote support to field staff and employees at remote sites.

Administration of Airtable & JIRA

• Serve as an internal administrator for Airtable, including user access management and troubleshooting
• Serve as an internal administrator for JIRA, including project configuration, workflow management, and user support
• Support teams in optimising their use of both platforms for project tracking, data management, and reporting

Microsoft 365 & Network Administration

• Administer and support Microsoft 365 Apps including Teams, SharePoint, OneDrive,Outlook, Exchange, and the admin center
• Monitor and maintain office networks (Wi-Fi, routers, firewalls) in Nanyuki and other Natural State locations
• Coordinate with internet service providers and external ICT vendors for repairs, upgrades, and installations
• Perform routine system backups and assist with basic cybersecurity hygiene

ICT Administration & Compliance

• Maintain accurate records of ICT assets, software licenses, and equipment inventory
• Assist in preparing ICT reports for internal use
• Support compliance with data protection requirements (e.g., GDPR, Kenyan Data Protection Act)

What We Offer

• An opportunity to be part of a globally recognised environmental organization.
• A dynamic, purpose-driven work environment centered on impact and innovation.
• Opportunities for cross-cultural collaboration, professional growth, and continuous learning.

Compensation

• A competitive salary will be offered, commensurate with experience and qualifications. In addition,
• Natural State offers a total of 33 days holiday per year (including annual leave and public holidays)
• and additional office closure days in December, a pension scheme, and medical cover.

Interested and qualified? Go to Natural State on airtable.com to apply