Sectional IP Network Engineer - Nairobi at HCS Affiliates Group

Primary Reporting: Senior Engineer – MSAN & Field Reporting

Secondary Reporting: Head – Enterprise Technical Support

Department: Technology

Leadership Level: Individual Contributor

Job summary/ Job purpose/ Role Intent:

• The Sectional IP Network Engineer–Field will be responsible for achieving MSAN network availability and customer uptime KPI’s through on-site power related maintenance for assigned MSAN nodes, ensuring the quality and continuity of the services as per the company KPIs, within the budgeted costs.  He/ She will also be required to carry out Feasibility & Implementation, billing related disconnection and reconnection of ISDN & PSTN circuits at the MSAN level.  
• Organization Structure (must include who this position reports to)

Job Magnitude: Team Size

• Number of employees directly reporting to this job: 0
• Number of indirect reports (i.e. employees reporting to the direct reports): 0
• Number of 3rd party staff e.g. contractors, consultants, outsourced service providers reporting to this job: 

Relationships / Contacts / Communication

• (indicate the nature of the most important internal and external relationships that are relevant)
• Who (internal & external)
• Why (purpose of communication) and How often?
• Internal: Technology and business functions
• External: Stakeholders and Customers
• Vendors: MSAN/Power Spares Vendors
• Frequent – information sharing, problem solving, projects
• Frequent – information sharing
• Frequent – information sharing
• Planning / Organising / Integrating

Major Challenges/Problem Solving 

• (Provide 2-3 examples of the major challenges and problems, which need to be solved in this job, and the nature of the job's role in solving these problems e.g. make recommendation or final decision)    

Own decisions or Recommendations

• (Provide 2/3 examples of decisions or recommendations the job holder is mandated to make)

Operating environment

• (Provide a brief description of the environment within which the job operates e.g. remote locations, multiple interfaces across units, function head, multi-function, etc.)
• Management planning cycle (Micro vs Macro planning)
• (What type of planning is required and how long in advance?)
• Location: Nairobi
• Travel: When required
• Shift work: When required
• Frequently: Capacity planning

• Maintain consistent MSAN availability through proactive maintenance of the nodes power supply.
• Timely management of assigned MSAN & Switch power related faults and resolution within SLA. 
• Facilitation of key updates during the restoration journey to ensure customer is fully updated.
• Carry out Feasibility, Implementation and disconnection/reconnection of ISDN and PSTN circuits.
• Customer setup documentation. 
• Maintain safe work environment by following HSE, engineering standards, procedures, and legal regulations.
• Keep track of individual performance and suggest initiatives to improve.
• Monitor and track network costs and align with Finance. 
• Any other duty as may be assigned and or delegated by line manager. 

Principal Outputs for this role

• Work within the allocated monthly fuel limit.
• Provide Street MSAN power meter readings to finance by 20th of every Month. 
• 99.65% Average MSAN Availability for Nairobi MSANs for the Year.
• 90% of all Nairobi MSANs should be on target with regards to Power.   
• 90% of all Nairobi MSANs above 90% with regards to Power.                 
• 80% of disconnected lines to be reconnected within 2 hours after payment of bills.
• Customer SLA management – 80% of all assigned provision & cessation cases to be completed within 24 Hours. 
• 80% of faults to be resolved within 4hrs. 
• Carry out routine maintenance on all the MSAN nodes on quarterly basis and provide power autonomy status and recommendation for each node. 
• Complete assigned Feasibility tickets within 24 Hours.

Interested and qualified candidates should forward their CV to: jobs1@hcsaffiliatesgroup.com using the position as subject of email.