Sales Representative / Customer Service Officer at Tivana Workforce

Tivana Workforce is a workforce solutions company that provides services that unlock the full potential of human capital to drive business excellence and growth in an ever-evolving marketplace. Our Services include Staffing and Recruitment, Workforce Management, Training and Development, Technology Solutions, HR Consulting, Team Retreat Planning and Specialized services.

Job Summary

• ​The Sales Representative / Customer Service Officer is a dual-role position responsible for driving sales and providing exceptional customer service for our fashion brand.
• This role is the primary point of contact for customers, ensuring a seamless and positive shopping experience, both in-store and through digital channels.

• ​Sales & Merchandising:
  • ​Achieve daily and monthly sales targets and KPIs.
  • ​Actively approach and engage customers, offering product knowledge on fabric, fit, and styling.
  • ​Maintain an attractive, organized, and fully stocked sales floor, adhering to brand visual standards.
• ​Customer Service & Support:
  • ​Handle all customer inquiries, feedback, and complaints via email, phone, and in-person, ensuring prompt and professional resolution.
  • ​Process sales transactions (POS), returns, and exchanges accurately.
  • ​Manage post-sale follow-up and build lasting customer relationships.
• ​Operations:
  • ​Assist with inventory counts, receiving shipments, and tagging merchandise.
  • ​Ensure compliance with all company policies and security procedures.

Interested and qualified candidates should send their CV and Photograph to: tivanaworkforce@gmail.com using the Job Title as the subject of the email.a