Resident Service Engineer Night Shift / Weekend

A Packsize Resident Service Engineer will install, configure and maintain Packsize equipment solutions onsite at a designated customer’s facilities. They must be a creative problem solver with the ability to identify, analyze, maintain and repair complex mechanical equipment and answer difficult customer questions about product features. A Resident Service Engineer will perform start-up testing and deliver customer training on product capabilities, features and general maintenance of the product. They will build and maintain a strong, trust-based customer relationship with their assigned customer(s) and will work closely with other supporting Packsize team members to provide exceptional customer service.

• Scheduling tasks at a customer’s job sites

• Troubleshooting issues, quickly and effectively, using technical drawings and documentation

• Work cross-functionally with R&D, Software and Quality Engineering teams

• Performing routine maintenance and emergency services as they arise

• Analyze customer Key Performance Indicators (KPI's) to identify new or ongoing machine performance issues resulting in problem-solving and machine maintenance

• Continuous learning, including the customer’s operational processes, packaging designs, technical specifications

• Installation of Packsize solutions and training others to use and maintain it

• Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc.

• Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations.

• Adhere to all Packsize and customer’s safety requirements, and safety protocols related to exposed moving parts and electricity

• Excellent work ethic and time management skills

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