Protection Coordinator - DRC

In collaboration with the CDM, define and coordinate the implementation of the mission protection strategy and program.

To lead and provide technical guidance to protection staff, ensuring that the various components of the protection program are executed in accordance with internal guidelines and international standards and principles, in order to ensure quality and effectively achieve mission objectives, in line with INTERSOS' vision and values.

Strategy definition and implementation

• Design and write the mission protection strategy according to the context, identifying appropriate approaches and interventions.
• Develop a theory of change or a defined model of response to protection and ensure that it is aligned with the global protection strategy
• Supporting community understanding through participatory community engagement and strengths-based approaches.
• Ensure that community mapping is carried out and adapt the program to different scenarios.
• Participate in exploratory missions, situation assessments in current and future areas of operation (providing technical input and recommendations for new and ongoing interventions in the country and defining operational protection priorities where necessary) and support the development of mission policy, the annual plan, position papers, budget review and project proposal and donor reports.
• Ensure an evidence-based response through research and evaluation of interventions.
• Drafting position papers for a problem-based response based on context and learning materials on challenges and best practices to ensure the technical quality of protection activities.
• Support the implementation and monitoring of protection activities in accordance with INTERSOS' protection strategy and project plans, standards and protocols.
• Identify and develop niche areas of technical expertise at mission level and share learnings and best practices with other missions.
• Ensure proper integration of gender, inclusion, disability and age into the protection program.
• Ensure cohesion and harmonization of protection activities and services between the different implementation sites within the mission.
• Assist the Programme Coordinator and/or Project Managers in finalizing project proposals by ensuring that protection is integrated into the programme and that international protection standards, both internal and from donors, are met, as well as appropriate technical language.
• Facilitate and ensure the integration of protection into other sectors.

Technical quality and capacity building

• Is responsible for strengthening the capacity of the entire protection team by ensuring technical quality.
• Write the SOPs for protection interventions (Case Management, Protection Monitoring, Cash, Legal, MHPSS, CB[P]) and ensure their compliance in all projects.
• Conduct regular case audits, critical case conferences and learning events to provide guidance and ensure adherence to standards and quality.
• Design training materials to strengthen the capacity of protection personnel and ensure that staff adhere to basic protection principles and are trained to implement good quality programs.
• Organize training courses and workshops for non-protection staff to strengthen skills and knowledge of protection principles and enable them to integrate protection into different sectors.
• Develop resources and guidelines to support protection activities targeting children and adults in the areas of case management, PSS, community protection, cash, protection monitoring and prevention and holistic protection intervention.
• Work with the protection team and specialists to ensure that all interventions are coordinated and that technical resources are available.
• Create opportunities for sharing experiences and learning within the protection team to strengthen cooperation and collaboration.

Analysis and reporting

• Analyze periodically (quarterly) the evolution of protection and INTERSOS protection intervention data in order to identify needs, problems and trends.
• Provide strategic protection analysis and periodic trend reports (including aspects of conflict analysis, gender equality and risk management) from program experience to improve policy development, implementation and advocacy activities.
• Monitor indicators, ensure that protection data is collected, archived, processed, analyzed and disseminated in an ethical manner, in accordance with internal data protection protocols.
• Manage the protection database by ensuring that all data is regularly encrypted.
• Ensure that protection reports are submitted to the AC on a monthly basis
• Assist the program coordinator and/or project managers in finalizing external reports.
• Ensure the integration of protection, compliance with internal and donor protection international standards and appropriate technical language.

Coordination and support

• Contextualize and adapt internal and global guidelines, ensuring that they are deployed and known to staff.
• Update and inform program teams about the protection situation analysis.
• Create opportunities for sharing experiences and learning within the protection team to strengthen cooperation and collaboration.
• Working with other coordinators to develop integrated programs in response to community needs.
• Conduct regular follow-up field visits and provide support tools to monitor the quality of program implementation.

Supervision and management of staff

• Supervise, mentor and directly coach protection specialists and conduct regular performance reviews (IRP).
• Review the work plans of the protection specialists and define priorities with the protection project managers.
• Organize regular meetings with protection specialists and the protection team to discuss implementation and ensure quality.
• Organize ad hoc meetings with SMTs and project managers to share challenges and priorities and develop action plans to address them.
• Plan and supervise, in close coordination with the Human Resources department, the associated processes (recruitment, training, performance evaluation, development and internal communication) of the staff under their responsibility in order to improve staff capabilities and activities and ensure learning and development.

Monitoring

• Design monitoring and evaluation tools for protection activities and interventions, provide guidance on the use of these tools and ensure that they are used.
• Measure the impact of activities and identify best practices.
• In collaboration with the accountability unit, support the development of complaint handling mechanisms for beneficiaries and ensure that complaints are handled properly.
• In collaboration with the accountability unit, where appropriate, monitor the implementation of child protection and protection against sexual exploitation and abuse (LEFP) policies.

Networking and partnerships

• Establish and maintain collaborative relationships with donors, partners, project stakeholders and other relevant organizations.
• Maintain effective relationships with protection, gender-based violence and sexual violence working groups and related working groups at national level.
• Ensure that protection specialists maintain productive relationships with subgroups in the field.
• Ensure that key protection concerns are brought to the attention of relevant stakeholders in order to advocate for respect for human rights and minimum protection standards.
• Coordinate with other internal departments to ensure good collaboration.
• Network with protection coordinators from other missions to share best practices and resources and actively participate in monthly HQ protection meetings and internal thematic working groups.
• Collaborate with and support the AC protection advisor in the development of technical resources and guidelines.

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