Property Officer Western Region at Home Universal

To oversee, manage, and protect a diverse multi-property portfolio spread across the Western region, consisting of godowns/warehouses, residential units, commercial buildings, and land parcels. The Property Officer ensures high occupancy, prompt rent collection, excellent tenant relations, asset preservation, compliance, reporting accuracy, and smooth operations across all sites.

Location: Baringo , Bomet , Bungoma , Busia , Eldoret , Elgeyo Marakwet , Homa Bay , Kakamega , Kericho , Kisii , Kisumu , Kitale , Nakuru , Siaya , Trans Nzoia , Uasin Gishu , Vihiga , West Pokot

Portfolio Operations & Oversight

• Conduct routine and scheduled inspections for all properties across the designated region.
• Ensure warehouses, land parcels, commercial blocks, and residential units are well maintained, functional, and compliant.
• Ensure all vacant units are well-prepared for viewing, letting, or leasing.
• Maintain an updated register of all property assets, tenants, and pending issues.

Tenant Relations & Customer Service

• Handle tenant inquiries, complaints, and requests promptly and professionally.
• Ensure strong relations with commercial, residential, and warehouse tenants.
• Conduct tenant inductions and move-in/move-out procedures.
• Enforce lease agreements and estate rules.

Rent Collection & Arrears Management

• Follow up on rent collections across all units and ensure timely bank deposits.
• Prepare arrears reports and implement collection strategies.
• Issue reminders, invoices, and notices for delayed payments.
• Support the accounts department with reconciliations.

Maintenance & Repairs

• Identify maintenance issues early and ensure timely repairs.
• Oversee service providers—cleaners, electricians, plumbers, landscapers, guards, etc.
• Ensure all mechanical, electrical, and plumbing systems are serviced regularly.
• Prepare maintenance schedules and track completion.

Property Security & Safety

• Oversee security operations in all properties, including guards, CCTV, fencing, and patrols.
• Report and document security incidents immediately.
• Ensure fire safety compliance and readiness.

Leasing & Marketing Support

• Support marketing activities for vacant godowns, shops, offices, and residential units.
• Conduct site visits with prospective clients.
• Prepare vacancy reports and letting performance updates.
• Liaise with sales/letting teams for faster turnaround.

Compliance & Regulatory Requirements

• Ensure all properties comply with county government regulations.
• Maintain updated licenses, fire compliance, signage permits, and waste disposal contracts.
• Coordinate valuation, survey, and statutory documentation where needed.

Reporting & Administration

• Prepare weekly and monthly operational reports for each property.
• Update tenancy schedules, lease summaries, and insurance records.
• Maintain digital and physical records for all sites.
• Prepare incident reports, inspection reports, and utilities usage summaries.

EXPECTED OUTPUTS & PERFORMANCE INDICATORS

• High occupancy rates across all properties.
• Reduction in rent arrears and timely collections.
• Clean, safe, well-maintained properties.
• Accurate weekly/monthly reports submitted on time.
• Zero unresolved complaints beyond 48 hours.
• Reduction in maintenance expenses through preventive management.
• Timely renewal of licenses, compliance certificates, and leases.
• Improved tenant satisfaction and retention.
• Zero security lapses or unmanaged incidents.
• Faster letting of vacant units.

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