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Project County Assistant Support Officer - 23 Positions at Digital Health Agency (DHA)

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Job Description

The Digital Health Agency (DHA) is a government body dedicated to transforming healthcare delivery through the integration of cutting-edge digital technologies. Our mission is to enhance healthcare accessibility, improve patient outcomes, and ensure data security by developing and maintaining a comprehensive digital health ecosystem across Kenya. We estab...

Job Industry

Information And Communication Technology Services

Job Salary Currency

KES

Job Salary Fixed

No

Key Deliverables

  • This position is responsible for ensuring the reliable, secure, and efficient operation of all IT and HMIS systems, including implementation, maintenance, and user support by performing the following tasks:
  • Assist on day-to-day technical and operational support to health care workers in health facilities for DHA digital health systems. (Provider portal and HMIS).
  • Undertaking SHA registration and related workflows.
  • Supporting the preparation of review meetings with the CHRIO and ICT Officers;
  • Conduct user on job training, mentorships, and refresher sessions for health workers at facility level.
  • Deliver training and user support sessions for hospital staff and relevant stakeholders on HMIS systems and applications.
  • Assist the county support officer in conducting supportive supervision of the health facilities.
  • Maintaining data quality, system adoption, and appropriate use of digital health systems.
  • Liaise with Sub-County Health Information Officers and ICT on digital health system issues;
  • Monitor system usage and prepare routine support and activity reports.
  • Escalate complex system issues to the county support officer, central technical teams and follow up on resolution.
  • Collaborate with the staff to ensure proper integration of software applications with existing hospital systems as required.
  • Conducting frequent systems surveillance and software systems to detect potential security vulnerabilities and take appropriate actions to mitigate identified risks.
  • Creating and maintaining documentation, solutions and processes for the knowledge base.
  • Preparing regular and ad hoc reports on technical support activities, issues resolved, incidents trends and providing insights to management for decision making and
  • Any other duties that may be assigned from time to time

Professional Qualifications

Industry Qualification
Information And Communication Technology Services Should possess a diploma in any of the following disciplines: Information Communication Technology, Health Records and Information Management, Health Informatics, Health Information Systems or equivalent qualifications from a recognized institution with 3-5 years of relevant working experience; Membership to the relevant professional body is an added advantage; Core competencies include excellent skills in planning, organizational, leadership, interpersonal, communication, negotiation and stakeholder engagement skills and Experience working with health information systems or facility-level digital systems is an added advantage.

Application Process

Close Date

28/04/2026

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