Ops Specialist: Business Intelligence (CSB) at Telkom

Acquire, Interpret, evaluate, document, and interrelate BI financial data/ information and develop analysis and projections enabling timeous business intelligence for all levels in Telkom. Collaborate with teams to link ICT project budgets and financial performance to key business metrics. Work with data warehousing teams to ensure the accurate extraction, transformation, and loading (ETL) of ICT-related financial data into BI platforms. Gather and integrate financial and non-financial information from various systems (e.g., Revenue, ad hoc charges, billing, Device distributions, Operational device costs, Sales, Products) for analysis and reporting.  

Formulated Requirements

SUB-OUTPUTS

Capture request

Work closely with Telkom teams, including network operations, sales, and product management, to provide financial BI reports and automated dashboarding

Support senior analysts in translating financial intelligence into actionable recommendations for leadership

Facilitate communication between finance, IT, and business teams to align financial objectives with Telkom strategies

Document user requirements

Compile Functional Design Specification (If required) for BI solution

Ensure financial reports align with Telkom standards

Monitor compliance with financial policies and practices

Support audit processes by providing accurate and well-documented financial data for Telkom operations

Complete truth test

RANGE

Telkom

New Solutions

Types of Project scope

Analyse Telkom-specific financial KPIs such as subscriber growth, device sales profitability, network roaming, and data service revenue.

Benchmark organizational performance against set targets and goals for the specific BU and Financial year to identify strengths and opportunities.

Consider all types of Customer Audience to enable clear and easy to read reports to encourage financial literacy

OUTPUT 2

Planned Acquisition

SUB-OUTPUTS

Scope requirements

Propose BI enhancements to better capture and analyse data relevant to Telkom CSB

Perform risk analysis

Perform feasibility study on end-to-end solution planning, model development, logical and physical designs, visualisation and solution deployment

Design/ specification of information presentation interface

Develop and support interactive platforms on cloud to enable financial team to collaborate and provide insights on financial performance, including ARPU (Average Revenue Per User), churn, traffic analysis

Pro-actively determine measuring points on different processes

RANGE

Single request/ BI project 

Complete solution

OUTPUT 3

Acquired Deployed Information Delivery Mechanism

SUB-OUTPUTS

Design interactive dashboards using presentation layer tool to present Telkom-related financial intelligence to stakeholders

Create data visualizations to track revenue streams by region, product line, or BU segment

Maintain and update BI systems to ensure accurate and timeous reporting for decision-making. Compile test cases for financial team analysis

Test solution (modular/ functional and system)

Apply quality assurance to solution

Rectify all errors identified

Perform user testing or pilot sites

Deploy solution

Implement solution (put into production)

RANGE

Complete system requirements

Standard User

OUTPUT 4

Information and Updated Customers

SUB-OUTPUTS

Promote solutions

Initiate user involvement and usage of information solutions Provide guidance to users on Business Intelligence philosophy and strategy

Collaboration and best practice techniques

RANGE

Telkom

New Solutions

Types of Project scope

OUTPUT 5

Maintained and Supported Information Delivery

SUB-OUTPUTS

Provide one stop BI solutions (Financial and non-financial)

Communicate with end users timeously

RANGE

Reports

OUTPUT 6

Mechanism

SUB-OUTPUTS

Monitor and review usage

Train regional representatives and users

Provide user manuals (operation and admin)

Provide application on-line help functions (collaboration sites)

RANGE

Daily, weekly, monthly, quarterly, yearly measurements, statistics

Business Intelligence Solutions

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