Multi-Skilled Servicing Professional (Fixed Term)
--Powermax General Electrical Merchants Ltd--
Job Description
This role provides immediate response to administrative requirements in accordance with SLA parameters, in a processing environment. The incumbent is individually accountable for achieving results through own efforts.
Job Industry
Customer Service & Support
Job Salary Currency
SARJob Salary Fixed
NoKey Deliverables
- Follows standardised processes and provides administrative support in line with normal business functioning.
- Delivers on daily production standards and adheres to service and quality standards.
- Provides an indirect service to customers and intermediates.
- Responds to immediate requirements within procedure.
- Uses standard administrative techniques to co-ordinate own work.
- Product and process knowledge in different areas may differ but basic skills remain the same.
Professional Qualifications
| Industry | Qualification |
|---|---|
| Customer Service & Support | Matric essential Customer Service experience within a multi-disciplinary service offering (telephony, email, social media) Excellent verbal and written communication skills Ability to work under pressure Must be team orientated Good judgment and problem-solving skills High sense of client care with high energy levels Computer literate i.e. MS Office and good typing skills Preferable: Old Mutual systems i.e. BaNCS, Bizagi, CMoS, Outlook, Intranet. Rotational shift work required to cover the core business hours Mon-Fri from 07H00 to 20h00 and Saturdays 08h00 to 13h00. |
Essential Qualities
| Essential Qualities |
|---|
|
Consultative Selling, Customer Complaint Management, Customer Escalation, Customer Feedback Management, Customer-Focused, Customer Management, Customer Relationship Management (CRM) Software, Customer Service, Customer Service Operations, Customer Understanding, Data Management, Digital Consumer Engagement, Identifying Sales Opportunities, Probing Questions, Sales Data Management, Strengthening Customer Relationships, Upselling |
Application Process
Close Date
24/03/2026