MedOps Cell Manager – MSF Ubuntu at Medecins Sans Frontieres (MSF)

The MedOps Cell Manager is responsible for translating MSF Ubuntu’s operational vision into high-quality, principled, accountable and community-centred medical-humanitarian operations. Reporting to the MSF Ubuntu Director of Operations, the MedOps Cell Manager leads the strategic direction, operational oversight and performance of an assigned portfolio of countries, projects or thematic operational priorities. The role ensures that MSF Ubuntu’s operations are grounded in the lived realities of patients and communities, responsive to urgent humanitarian needs, and aligned with MSF’s social mission to save lives, alleviate suffering and protect human dignity.

• Lead operational strategy for the assigned portfolio
• Leads the development, implementation and review of country, regional and thematic strategies within the assigned portfolio.
• Embed community leadership and people-centred care
• Ensures that community leadership and people-centred care are not treated as separate activities, but as core operational principles and priorities.
• Ensure quality, relevance and accountability of operations
• Accountable for ensuring that operations within the portfolio are relevant, highquality, ethical and accountable.
• Support Heads of Programmes, Project Coordinators and country leadership teams
• Provides strategic supervision, guidance and support to senior field leadership.
• Lead and manage the operational cell
• Leads a multidisciplinary operational cell and is responsible for its performance, coherence and working culture.
• Strengthen emergency preparedness and response
• Ensures that emergency response remains central to MSF Ubuntu’s operational identity.
• Oversee security, access and risk management
• Ensures that safety, security and access management are adapted to operational realities and grounded in MSF Ubuntu’s community acceptance-based approach.
• Drive advocacy, analysis, representation and networking
• Ensures that advocacy and analysis are linked to operational priorities and community realities.
• Integrate communications and public positioning into operations
• Ensures that communications and public positioning reflect MSF Ubuntu’s commitment to speaking out in solidarity with patients and communities.
• Ensure financial stewardship and responsible resource management
• Oversees responsible planning, budgeting and resource use within the portfolio.
• Promote interdependence and operational collaboration
• Responsible for putting interdependence into practice across the portfolio.
• Promote learning, reflection and knowledge management
• Contributes to MSF Ubuntu as a humble, learning-oriented Operational Directorate.
• Support environmental responsibility and climate-aware operations
• Ensures that operations consider the health and humanitarian consequences of the climate crisis, as well as MSF Ubuntu’s environmental commitments.
• Decision-Making Authority for Programmes
• Within delegated authority from the Director of Operations, the MedOps Cell Manager may:
• Approve or recommend country strategies, multi-year plans and major operational adjustments.
• Recommend opening, scaling, adapting, suspending, handing over or closing interventions.
• Validate operational priorities, staffing proposals, budgetary decisions and resource allocations within agreed thresholds.
• Provide arbitration on operational dilemmas, security thresholds and interdepartmental priorities.
• Be ready to act as interim in leading crisis management processes within the portfolio, in coordination with the Director of Operations, if required.
• Represent MSF Ubuntu internally and externally on assigned operational matters.
• Escalate matters requiring Director of Operations, General Director, Council or critical incident decision-making authority

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