Manager: Business Development at Absa Group

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

To provide defined end-to-end relationship management services with stakeholders in respect of a variety of Trust products, including but not limited to, Testamentary Trusts, Intervivos Trusts and Policy Trusts, to ensure the retention of existing clients and stakeholders as well as to secure new sources of business and accumulation of assets under management from these sources.

Job Description

Relationship Management: Establish and maintain professional relationships through networking with industry leaders, regulators and policy makers as well as business partners that are key in the development of new ventures | Delivery Business Development: Champion and manage business bulk acquisition strategic plan in line with Absa Business unit strategy | Market Intelligence: Collect market intelligence through research by reading articles, publications, internet, word of mouth and networking on a daily basis to keep abreast of market developments | People Management: Coach, mentor and manage team members toward driving business objectives and ensuring colleague development | Operations & Compliance: Actively keep up to date with all relevant knowledge, legislation and developments within the business unit and banking industry that may have an impact on the Business Advantage.

Accountability: Stakeholder Management and Customer Service

• Build strong relationships with existing as well as with new clients
• Build and maintain strong professional relationships with industry leaders, regulators, policymakers, business partners, and intermediaries.
• Build strong relationships with individual clients in as far as initial consultation, handover process from clients and needs analysis are concerned
• Build strong relationships with the Master of the High Court and other relevant institutions
• Effectively communicate developments within areas of activity to all relevant stakeholders
• Liaise with various Business Unit Heads within Absa Group
• To liaise with Absa Trust Legal and Compliance to ensure alignment within Absa Trust in the areas of technical legal and compliance matters
• Deal (telephonically, electronically, written communication, correspondences, and face to face) with clients both internally and externally on a professional basis to ensure that a high standard of customer service is given
• Resolve customer complaints relating to the Fiduciary Industry (Wills, Trust and Estates) and ensure customer complaints are addressed and that the client is satisfied with the outcome within a period within 24 hours. Contact the client and ensure that the matter has been resolved
  
  

Accountability: Advisory Services

• Provide technical training in the specialised area of Trust Services and ensure transfer of skills to the administrative staff
• Support technical interpretation and usage of Trust Services to clients and stakeholders
• To consult directly with clients regarding current and future client value propositions in respect of Trust products
• To provide expert inputs as required in strategic projects / initiatives, forming a key part of the Trust Services offering
  
  

Accountability: Generation of Assets Under Management/Administration

• Ensure personal new business targets are met after mutual agreement by Management on Trust products from existing and new sources of business
• Champion and execute the strategic plan for bulk acquisition and growth of the trust business.
• Identify and pursue new business opportunities through networking, referrals, and partnerships.
• Present trust solutions to prospective clients and stakeholders in a compelling and compliant manner.
• Collaborate with internal teams to develop marketing and awareness initiatives that support sales goals.
  
  

Accountability: Marketing and Awareness

• Design marketing material and relating collateral in respect of trust products in collaboration with the Branch Manager and General Manager: Trust Services
• Plan and arrange marketing events and seminars in collaboration with the marketing team, the Branch Manager and the General Manager: Trust Services
• Stay abreast of market trends, competitor activity, and regulatory changes through daily research and stakeholder engagement.
• Provide strategic insights to inform product development, positioning, and business planning.
• Represent the trust business at industry events, forums, and client engagements.
  
  

Accountability: Compliance

• Adhere to ABSA compliance requirements and industry related legislation to maintain a high standard of service.
• Adhere to business processes and controls practice; non-adherence may lead to disciplinary actions.
• Complete all compulsory compliance and legislation training within the required timeframes as prescribed by Absa Risk.
• Adhere to risk and compliance policies in terms of Environmental Health and Safety, Information Security, Records Management and Money Laundering, Sanctions etc.
• Maintain compliance with relevant legislation and regulatory requirements (e.g., Trust Property Control Act, FAIS, FICA).
• Monitor and manage operational risk and ensure adherence to internal controls and governance standards.
  
  

Team Leadership

• Lead, coach, and mentor a team of trust administrators to achieve business and service excellence.
• Drive a high-performance culture through regular feedback, performance reviews, and development planning.
• Foster a collaborative and accountable team environment aligned with company values and objectives.

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