Loan Officer at Simplepay Capital

The Loan Officer – Title Loans is responsible for marketing, selling, and onboarding customers for title-backed loan products (e.g motor vehicle logbook loans or property title loans) while ensuring compliance, proper documentation, and portfolio quality.

1. Sales & Business Development

• Market and sell title loan products to individual and SME clients
• Identify and prospect potential clients through field visits, referrals, and leads
• Explain loan terms clearly, including interest rates, fees, repayment schedules, and penalties
• Meet and exceed assigned sales and disbursement targets

2. Client Onboarding & Documentation

• Collect and verify required client documents
• Conduct preliminary client assessments and ensure documents are genuine and complete
• Submit accurate loan applications for approval within set timelines

3. Customer Relationship Management

• Maintain strong relationships with clients to encourage repeat borrowing and referrals
• Follow up with clients throughout the loan lifecycle to ensure satisfaction and retention
• Educate clients on responsible borrowing and repayment obligations

4. Portfolio Quality & Support

• Monitor assigned loan portfolio and support early repayment follow-ups
• Work closely with the collections team to reduce defaults and delinquencies
• Flag potential risks, fraud indicators, or document inconsistencies early

5. Compliance & Reporting

• Ensure all sales activities comply with company policies, internal controls, and applicable Tanzanian regulations
• Prepare daily, weekly, and monthly sales reports
• Maintain accurate client records and confidentiality at all times

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