Laundry / Cleaning Service Manager at Prixair Group

Prixair Group is a dynamic and diversified company committed to excellence across various industries, including hospitality, beauty, events, logistics, media, and lifestyle services. With a passion for delivering world-class experiences, Prixair has built a strong reputation for quality, professionalism, and innovation.

Driven by a customer-first philosophy, Prixair Group continuously sets industry benchmarks through exceptional service delivery, operational efficiency, and a dedicated workforce. Our diverse portfolio of brands works seamlessly together to provide top-tier solutions that meet the evolving needs of individuals and organizations. From premium spa treatments to event planning, media production, transport, and hotel management, Prixair Group is dedicated to creating value and inspiring trust across every touchpoint.

Operations Management:

• Oversee the day-to-day operations of the laundry and cleaning service.
• Ensure all laundry and cleaning jobs are completed efficiently, accurately, and on schedule.
• Establish and maintain standard operating procedures for washing, drying, ironing, folding, packaging, and cleaning services.
• Monitor the quality of finished laundry and cleaning work.
• Ensure proper handling, identification, storage, and return of customers' items.
• Monitor the use and condition of laundry machines, cleaning equipment, tools, and facilities.
• Coordinate pickup and delivery services where applicable.

Staff Management:

• Train, supervise, and evaluate laundry and cleaning staff.
• Prepare staff schedules and allocate duties appropriately.
• Ensure employees follow company policies, procedures, and safety standards.
• Monitor staff productivity, attendance, punctuality, and performance.
• Address staff issues and provide coaching where necessary.
• Promote teamwork, professionalism, and good customer service among employees.

Quality Control:

• Maintain high standards of laundry and cleaning quality.
• Inspect completed orders to ensure they meet company and customer expectations.
• Identify and resolve issues such as stains, damage, discoloration, missing items, or improper cleaning.
• Implement quality-control procedures to minimize complaints and rework.
• Ensure customer belongings are handled carefully and responsibly.

Customer Service:

• Maintain professional relationships with customers and respond promptly to inquiries and complaints.
• Resolve customer complaints and service issues professionally.
• Ensure orders are accurately recorded, tracked, and delivered within the agreed timeframe.
• Gather customer feedback and identify opportunities to improve service quality.
• Support customer retention and business growth initiatives.

Inventory & Cost Control:

• Monitor stock levels of detergents, chemicals, packaging materials, cleaning supplies, and other consumables.
• Maintain appropriate inventory levels and prevent unnecessary wastage.
• Monitor operational expenses and identify ways to reduce costs without compromising quality.
• Maintain accurate records of supplies, equipment, and materials.
• Work with management and suppliers to ensure timely procurement of necessary items.

Health, Safety & Hygiene:

• Ensure compliance with health, safety, hygiene, and environmental requirements.
• Ensure cleaning chemicals are properly stored, labelled, and handled.
• Ensure employees use appropriate personal protective equipment (PPE).
• Maintain a clean, safe, and organized work environment.
• Report equipment faults, accidents, incidents, or safety hazards promptly.

Reporting & Administration:

• Maintain accurate records of customer orders, sales, expenses, inventory, staff performance, and equipment maintenance.
• Prepare regular operational and performance reports for management.
• Monitor key performance indicators such as order turnaround time, customer complaints, repeat customers, wastage, and operational costs.
• Assist management with budgeting, planning, and business development activities.