Job Description
To grow and retain a portfolio of clients. Build a strong business partnership with new and existing customers, consciously looking for value adding opportunities to improve and develop current client solutions.
Job Industry
Job Salary Currency
SARJob Salary Fixed
NoKey Deliverables
Managing multiple clients according to the stages in a client life cycle
Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
Creating and maintaining the client information pack
Manage the opening of accounts process – and continuous updating of client information
Be accountable for the contract negotiations process, understanding and mitigating the risk identified
Presenting to and implementing new DSV products, processes and strategies with client (s)
Management of client queries
Quality checking estimates and ensuring they are submitted on time
Compile client specific business reports and quality checking data integrity
Identify Opportunities for growth within the client’s business
Record under threat and lost accounts on CRM system
Manage service level agreements through reporting and reviews including identifying exceptions and corrective actions
Facilitate rate negotiations and increases
Arrange and control customer action plan processes for clients
Identify and report on quantified value for clients
Take meeting minutes and follow through to close out
Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
Ensure standard operating procedures are signed off by the clients, documented and maintained
Ensure DSV complies with client health, safety and environment requirements
Compile monthly revenue reports for clients and portfolio
Co-ordinate available client logistics training
Professional Qualifications
| Industry | Qualification |
|---|---|
| Finance, Accounting And Assurance Services | Understanding of accounts and international freight forwarding across all modes of transport PSS/Lions/Similar sales training Rate increase and/or implementation experience Administration course or experience Presentation Experience Must be target driven. Must be able to interact with clients at all levels being operations, tactical and strategic Always maintain a professional image Self-motivated Strong interpersonal skills Good Numeracy skills required Excellent administration and communication skills Ability to liaise with clients and colleagues at all levels Time management is an essential element of this position Disposition to be accurate and pay attention to detail Ability to work flexible hours Must be able to adapt to a rapidly changing environment/technology Flexibility in terms of job functions Ability to work under pressure Client empathy and ability to liaise effective to gather information in support of the account management process Ability to identify problems regarding workflow and operational processes in support of the client Ability to work in an organized fashion |
| Finance, Accounting And Assurance Services | Key Account Manager, Air & Sea Kempton Park If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng) Job Posting Title: Key Account Manager, Air & Sea Time Type: Full Time Main Purpose of The Role: To grow and retain a portfolio of clients. Build a strong business partnership with new and existing customers, consciously looking for value adding opportunities to improve and develop current client solutions. Minimum Requirements: Must have a min of 8 years freight forwarding experience, including client facing experience Must have a proven track record of client retention experience Must have a high standard of business writing skills Must have financial experience e.g. Rates and Debtors Must have experience in estimates and managing client rate profiles Own vehicle, valid driver’s license, time management skills, ability to travel & work after hours if required. Qualifications: Matric (essential) Preferred: B. Com Logistics/Supply Chain Management would be beneficial but not a requirement Computer packages Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook |