Internship: Servicing Administrator

To check all relevant required documents are received eg correct application forms, valid bank statement, signed quote

• To check all relevant required documents is received eg correct application
• forms, valid bank statement, signed quote
• Ability to ensure compliance check is completed
• To capture NB applications
• To capture on Quality centre any possible fix or system issues such as match the
• rates to NB quote
• Request outstanding information either telephonically or email
• To issues NB quotes
• Follow up on outstanding requirements
• Maintain SLA within processing pools
• Make recommendations for improvements to the system used in the department
• and testing system functionality after enhancements are made to the system
• Required to have excellent written and verbal communications skills
• Ability to switch roles and perform multiple tasks within the team
• Amend and update QA errors report when necessary
• To Capture, Quality Assure and activate new investments, issue the relevant
• policy schedules, and assist with queries relating to the process
• Strong product knowledge
• Monthly assessment needs to meet minimum target of 90%

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