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Installation & After-Sales Manager at Twyford Tile

--Powermax General Electrical Merchants Ltd--

Job Description

Responsible for the daily management and operation of the local installation and after-sales service team, ensuring that company service processes and standards are properly implemented.

Job Industry

Business Development, Sales, Marketing and Retail

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Manage local installation/after-sales engineers and service providers;
  • Manage work orders from assignment and follow-up to completion and acceptance;
  • Monitor installation quality and handle customer complaints and after-sales issues;
  • Organize engineer training, certification, and performance evaluation;
  • Implement company installation and after-sales standards and processes locally;
  • Prepare service reports and drive continuous improvement.

Essential Qualities

Essential Qualities
  • 3+ years of experience in installation, after-sales service, or service management;
  • Familiar with basic installation and after-sales service processes, with experience managing engineers or service teams;
  • Strong customer complaint handling, coordination, and problem-solving skills;
  • Experience in sanitary ware preferred; experience in building materials, home appliances, HVAC, water heaters, etc. is also acceptable;
  • Basic technical knowledge of installation is required; advanced technical expertise is not necessary;
  • Good English communication skills for daily communication with engineers, customers, and internal teams;
  • Strong sense of responsibility, execution, and team management skills;
  • Able to adapt to the local working environment in Africa.

Key Candidate Profile

  • Good understanding of installation and after-sales processes + strong team management + good customer handling and problem-solving skills + strong execution. Sanitary ware experience is preferred; advanced technical skills are not required.

Application Process

Close Date

28/09/2026

Apply Now!