Apply Now!

Hostess at The Social House

--Powermax General Electrical Merchants Ltd--

Job Description

We call ourselves The Social House, as we aim to be a Melting Pot for getting people together, and because our way of doing things is perhaps just a little more personable and informal than some. And a touch off-beat: unusual cuisines; unexpected events; untypical meetings; unorthodox interiors; unconventional bedrooms; uncommon people.

Job Industry

Hospitality Management

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

  • Welcome every arriving guest warmly and create an immediate sense of arrival.
  • Recognise and greet returning guests by name whenever possible.
  • Learn guest preferences and use that information to create more personalised experiences.
  • Give guests a genuine and warm farewell when they leave.
  • Manage restaurant reservations accurately and professionally.
  • Handle walk in guests confidently while balancing reservations and available capacity.
  • Manage waiting lists and provide realistic wait times rather than leaving guests uncertain.
  • Keep waiting guests informed and comfortable.
  • Seat guests intelligently according to reservations, floor plans, server rotations, table availability and guest preferences.
  • Maintain balanced table allocation so that one service section is not overloaded while another remains underutilised.
  • Monitor the restaurant floor and anticipate which tables are approaching completion.
  • Communicate continuously with servers, supervisors and managers regarding seating, availability and service flow.
  • Coordinate VIP arrivals, celebrations, large parties and special requests.
  • Take telephone reservations and respond professionally to restaurant enquiries.
  • Maintain accurate reservation information, including guest names, contact details, preferences and special occasions where appropriate.
  • Understand our restaurants, menus, current promotions and experiences well enough to confidently guide guests.
  • Have a basic understanding of common dietary requirements and know when to involve the service or culinary team.
  • Gather guest feedback before departure rather than waiting for dissatisfaction to appear online.
  • Identify unhappy guests early and immediately involve the appropriate manager where necessary.
  • Keep the host station organised, clean and ready throughout service.
  • Ensure menus and guest facing materials are clean, current and correctly presented.
  • Maintain The Social House's personal presentation and grooming standards.

Essential Qualities

Essential Qualities
  • A Diploma in Hotel Management or Certificate/Diploma in Food & Beverage Service from a recognised hospitality or tourism institution.
  • A relevant degree will be an added advantage.
  • Previous experience as a Restaurant Hostess, Host, Restaurant Receptionist or similar guest facing hospitality professional.
  • Experience within a 4 or 5 star hotel, premium restaurant, lifestyle hotel or high volume quality dining environment is strongly preferred.
  • Excellent spoken communication and confidence engaging guests face to face and over the telephone.
  • A polished and professional personal presentation.
  • A naturally warm, outgoing and expressive personality.
  • Strong organisational skills and excellent attention to detail.
  • The ability to remember faces, names and guest preferences.
  • Confidence managing reservations, walk ins, waiting lists and busy restaurant periods.
  • Ability to make quick decisions while remaining composed under pressure.
  • Strong teamwork and communication skills.
  • Hands on experience with POS terminals, digital reservation platforms or table management systems.
  • Genuine interest in food, restaurants, people and hospitality.
  • Flexibility to work evenings, weekends and public holidays according to the operational rota.

Application Process

Close Date

31/10/2026

Apply Now!