Health Club Supervisor

Plan and supervise all fitness operations to ensure that health club personnel provide quality fitness services and maintain the equipment properly. Organise special events/aerobics classes in line with members’ needs, MRH strategy, best practices, and policies.

• Plan daily/weekly/monthly health club operations, supervise and coordinate the implementation of fitness and other health club programs.

• Check the condition of the fitness equipment and ensure necessary maintenance is regularly carried out to maintain safety standards.

• Maintain high levels of hygiene of the health club facilities, swimming pool and ensure timely cleaning of the linen and sanitising/cleaning of equipment and tools.

• Schedule health club employees according to business demands, monitor and evaluate their performance and maintain team discipline in line with the hotel policies.

• Monitor and maintain adequate inventory of health club supplies, ensure proper usage to control costs and make timely requisitions.

• Liaise with equipment suppliers to train health club employees on the usage and routine maintenance of the equipment.

• Work closely with Revenue and Business Development and other Departments to come up with revenue generation strategies.

• Assess the needs of guests/members and customise packages for target clients to up-sell Health Centre usage and Massage sessions.

• Review pricing against market trends and demand, update rates in liaison with Management, and drive revenues from gym membership at the correct rates.

• Ensure renewal notices/Invoices are issued to members, and all payments for services rendered at the Health Centre are receipted and accounted for.

• Handle and take appropriate action to track and resolve guest complaints or any incidents.

• Inspects the gym and swimming pool and ensures safety standards are adhered to, and attendants are alert.

• Any other duty as may be assigned from time to time.

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