Head, Customer Experience Management & Legal Services at Recruitmentbod Services

Recruitmentbod Services is a recruitment and talent advisory firm focused on helping organizations attract, assess, and hire high-performing professionals. By combining market insight with a structured, targeted sourcing approach, we deliver candidates who are not only technically qualified but also aligned with the client’s culture and long-term goals. Our services cover the full recruitment lifecycle—from role definition and talent mapping to candidate evaluation and placement—ensuring an efficient hiring process and reduced hiring risk. We partner with businesses across multiple industries, providing reliable, professional support that enables better hiring decisions and sustainable growth.

• The Head, Customer Experience Management & Legal Services bridges client satisfaction, regulatory compliance, and risk mitigation across all real estate operations.
• This executive position leads the strategic design and delivery of end-to-end buyer and tenant journeys while providing robust legal counsel on land acquisition, property conveyancing, real estate documentation, regulatory compliance, and dispute resolution.

Customer Experience Strategy & Journey Operations:

• Design and implement customer experience (CX) strategies that elevate buyer, investor, and tenant satisfaction across all touchpoints (pre-sale, allocations, handovers, and post-occupancy).
• Oversee the resolution of client inquiries, complaints, and service delays, establishing strict Service Level Agreements (SLAs) for account managers and client relations teams.
• Develop client retention, loyalty, and feedback frameworks (NPS/CSAT) to turn homebuyers and property investors into brand advocates.
• Supervise physical property allocation, title document handovers, and facility management onboarding to ensure seamless client transitions.

Legal Counsel, Contracts & Title Documentation:

• Draft, review, and negotiate complex real estate agreements, including Contract of Sale, Deed of Assignment, Lease Agreements, Joint Venture (JV) Contracts, and Power of Attorney.
• Oversee title verification, land searches, and perfection of titles at the Lagos State Lands Bureau and relevant municipal regulatory authorities.
• Provide legal advisories on property acquisition, zoning laws, building approvals, and environmental/urban planning compliance in Lagos State.
• Structure and review financial and investment instruments related to off-plan sales, installment payments, and real estate crowdfunding or trust structures.

Risk Management & Dispute Resolution:

• Manage dispute resolution and litigation strategy alongside external legal counsel, prioritizing amicable settlements and arbitration to safeguard corporate reputation.
• Establish legal compliance and risk mitigation frameworks across sales, construction, and property management activities.
• Ensure organizational compliance with the Nigerian Data Protection Act (NDPA), Anti-Money Laundering (AML/CFT) laws, and real estate regulatory frameworks (e.g., LASRERA).

Interested and qualified candidates should submit their CV to: preciousonwochei2@gmail.com using the job title as the subject of the mail.