Field Manager (Insurance Company) - Uganda

BACKGROUND INFORMATION 

Career Options Africa Group is a HR Consultancy firm specializing in Recruitment, HR outsourcing and Immigration support in Africa with offices in Kenya, Uganda, Tanzania, Rwanda, Democratic Republic of Congo (DRC), Burundi, Nigeria, South Africa, and South Sudan. 

Our client, a company leading the way in digital health and insurance by combining technology with a proprietary ecosystem to make healthcare more affordable and accessible, is seeking a Field Manager in Uganda 

THE JOB 

As the Field Manager, you will lead a team of team leaders and field sales agents across an assigned region, and you will be accountable for customer acquisition, sales quality, agent productivity and conduct in the field. The role combines commercial delivery with a genuine control responsibility: in a commission-driven distribution model, the Field Manager is the first line of defence against mis-selling and agent fraud. 

Team Leadership and Capability  

• Recruit, onboard and retain team leaders and field sales agents across the assigned region.  
• Deliver initial and ongoing product, sales and compliance training so that every agent understands the product, the target market and the duties attaching to the sale.  
• Maintain up-to-date records of every agent in the region and ensure agents are properly appointed and, where applicable, licensed before they sell.  
• Coach through regular field accompaniment, structured feedback and performance improvement plans.  

Sales Delivery  

• Achieve and exceed regional targets for gross customer acquisition, active policies and premium collected.  
• Plan territory coverage, agent deployment and daily activity levels to sustain productivity.  
• Review sales performance by location at least monthly, and redeploy agents away from under performing sites to higher-yielding ones — keeping a live map of active, trial and retired selling locations in the region.  
• Track daily and weekly performance by agent and team leader, diagnose underperformance and act on it.  
• Identify, evaluate and open the highest-potential selling locations, catchment areas, partner sites and customer segments within the region — selecting sites on the basis of customer footfall, target market fit, mobile money and network coverage and the permissions or landlord and partner agreements required to sell there.  

Sales Quality, Conduct and Fraud Control  

• Ensure every sale is made to an eligible customer who understands what they have bought, and that a key features statement is provided at the point of sale.  
• Ensure all marketing and verbal representations are clear, fair and not misleading, and that customerfacing material names the underwriting insurer.  
• Monitor early-lapse, mis-sale and complaint indicators as leading signals of sales quality problems.  
• Detect, escalate and investigate suspected agent fraud, including false registrations and premium handling irregularities, and apply sanctions consistently.  
• Ensure customer complaints are captured, resolved and escalated within required timelines.  

Reporting and Cost Control  

• Submit accurate and timely field reports on sales, agent activity, customer feedback and operational issues.  
• Manage the regional field budget, commissions and incentives to agreed cost-to-acquire ratios.  
• Report weekly to the line manager on performance, HR and finance-related matters, and share regional insights, learnings and opportunities with head office.  
• Provide market intelligence on competitor activity, pricing and customer needs.  
• Report platform and mobile-application issues promptly to the technical team and work with them to resolve them. 

We are offering a competitive salary and benefits package commensurate with experience and qualifications. 

2 open days

1 Phone Call

1 Onsite Interview

4 Days after Interview