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Executive

--Powermax General Electrical Merchants Ltd--

Job Description

Join our dynamic team as a Customer Service Representative, where you'll be the frontline contact for policyholders in a fast-paced contact center environment. Your role involves processing billing transactions, addressing inquiries, and providing technical support with professionalism and precision. With strong communication and organizational skills, you'll deliver exceptional service experiences while contributing to a collaborative team environment. If you're committed to excellence and ready to thrive in a structured operations setting, this role is for you. Apply now to embark on a rewarding career journey with us.

Job Industry

Administrative and Support Services

Job Salary Currency

SAR

Job Salary Fixed

No

Key Deliverables

  • Interact with motor insurance customers through chat / telephony channel to address customer needs and queries               
  • Assist with customer policy change requests ensuring their needs are met and their journey is slick and efficient                   
  • Deliver high standards of product knowledge and service to ensure customer-centric values are achieved                   
  • Meet all assigned targets in accordance with the prescribed SLA and internal standards
  • Ensure that the quality of each transaction complies with the predefined parameters, as defined by Process Excellence                           
  • Deliver a seamless customer experience explaining policy principles in a jargon-free way, building customer understanding of the protection they have to ensure peace of mind
  • Identify areas of self-development and work with leader and team mates to achieve set goals

Professional Qualifications

Industry Qualification
Administrative and Support Services Grade 12 (Mandatory) + 12 month customer service experience Soft skills & Telecommunications experience Computer Literacy (MS Office, Social Media, Online, Navigation) Good articulation of the English language (Spoken and Written) Some post High School education preferred Excellent telephone etiquette and service delivery skills Strong communication skills and effective listening abilities Effective organizational and time-management techniques Exhibit patience and a positive outlook when working with policyholders Contribute to an environment of accountability, collaboration and teamwork Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.) Able to commit to the entirety of the training program and work within a structured operation environment.

Application Process

Close Date

10/03/2026

Apply Now!