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Evergreen Requisition Telesales Agent

--Powermax General Electrical Merchants Ltd--

Job Description

Reporting to the Telesales Team Lead, the Telesales Agent will provide expert advice and information to our potential customers regarding a variety of products offered by SunCulture. S/he will play a key role in increasing our profitability and sales revenue through excellence in customer service and an informed, consultative approach to selling and client conversion. S/he will also be troubleshooting and escalating complaints across a number of communication channels. The person should have excellent communication and interpersonal skills. Computer knowledge and usage are also a must-have for this role.

Job Industry

Environmental Management, Environmental Engineering & Environmental Sciences

Job Salary Currency

UGX

Job Salary Fixed

No

Key Deliverables

  • Achieve over 70% target set the month-on-month KPI’s being Lead generation, Lead conversion, Sales targets, and

talk-time set by achieving a high conversion rate.

  • Contact potential or existing customers, businesses, or groups to give them correct information about SunCulture products using the product knowledge.

  • Explain technical product features and answer customer questions about SunCulture products.

  • In addition to leads shared by SunCulture, be proactive in generating your own leads and ensure you have a robust pipeline of potential customers at all times.

  • Ensure at least an 80% conversion rate from leads generated by you.

  • Be versatile in making extensive outbound calls that meet the organization's KPIs.

  • Adjust sales scripts to better target the needs and interests of specific individuals.

  • Respond to correspondence from customers on both mail, direct messages and phone and follow up initial sales contacts.

  • Have the ability to go above and beyond to cover your talk time daily and hourly targets set by SunCulture.

  • Conduct client or market surveys to obtain information about potential customers to be able to measure customer experience and ability to afford the product

  • Create a sense of urgency among potential customers in order for them to see the need to purchase sooner than later.

  • Ensure all calls are received/made through 3CX for easier tracking of calls and easier management of the quality of calls.

  • Undertake all training scheduled to better improve the quality of your output and relationship with customers.

Essential Qualities

Essential Qualities

  • Experience in Sales and Customer Service.

  • Additional experience as a Telesales Representative is an added advantage.

  • Proven track record of successfully meeting sales quota preferably over the phone.

  • Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems.

  • Ability to learn about products and services and describe/explain them to prospects.

  • Hands-on, detail-oriented, and with strong execution skills.

  • Excellent Communication Skills with the ability to resolve issues and address complaints.

  • Passion for irrigation and in-depth knowledge of the industry and current trends adaptable for SunCulture.

  • Independent thinker with proactive decision-making capabilities.

  • Comfortable with ambiguity and experience working in a dynamic environment.

  • Have the ability to handle pressure, keep a cool temper, and handle rejection gracefully.

  • Be organized and be an expert in time management and meet deadlines.  

  • A diploma or degree in Sales or any other related field is an added advantage.

Application Process

Close Date

28/02/2026

Apply Now!