Drill Product Master [P3] at Sandvik

You’ll be joining the Sales Area in Tanzania that has the potential for further significant growth through both growing market share and ensuring we respond to our customer needs with best supports and solutions. You will be the division technical contact person – with two-way communication; to Sales Area and to EQ Product Line/Factory, developing, maintaining and growing product solutions with value propositions from Sandvik.

This is done in close collaboration with the Key Account Managers, Service Managers, the Logistics – Parts & Services Division, Order Desks, Equipment Business Line Managers as well as other internal and external stakeholders.

• Provide information on accuracy of Machine Life Operating Cost (MLOC);
• Assist in investigating warranty claims proactively and reactively to ensure customer satisfaction and provide feedback to the Service Manager.
• Perform root cause analysis / trouble shooting (only 2nd line product)
• Collect technical feedback in Sales Area (inputs into Database).
• Make recommendations based on reports to better serve the customer and improve processes.
• Perform adjustments of systems on client equipment.
• Work proactively to develop new solutions to prevent recurring problems.
• Upon request, provide application advice to sales and review operating cost proposals.
• Takes technical and application ownership of market releases of new products and new product versions, and ramp down old products.
• Conduct product launch, testing and commissioning services.
• Support operational readiness activities for large projects.
• Support in technical details during New Product Development (NPD) process.
• Aftermarket support to Equipment divisions and Sales Areas.
• Prepare and execute all activities in line with SHEQ rules, regulations, procedures, instructions, guidelines, and promote awareness, including addressing anomalies to others.
• Coach, Mentor, Trainer (incl. knowledge transfer between factory and Sales Area).
• Collaborate with Parts & Services division and take technical responsibility toward training interventions in relevant Sales Area.
• Perform duties as per required standards and adhere to all Company Policies & Procedures including those in relations to Safety, Health, Environment, Quality & Community Relations.

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