Training & Development Coordinator (Centre-Based, Umhlanga – Durban)

We are seeking dynamic and highly organised Training & Development Coordinators to join our centre-based team in Umhlanga. This role blends instructional quality control with light operational oversight, ensuring our tutors deliver exceptional learning experiences and maintain the highest standards of professionalism.  

Location: Office-Based – Umhlanga, Durban

Type: Permanent

Start Date: Immediate

Salary: R10 000 – R17 000 per month (depending on shift, experience and qualifications)

Working Hours:

• Monday - Thursday 07:00 - 19:00 SAST
• Monday - Thursday 19:00 - 07:00 SAST
• Friday - Sunday 07:00 - 19:00 SAST
• Friday - Sunday 19:00 - 07:00 SAST

• Quality Control
  • Monitor live and recorded teaching sessions to ensure consistency in delivery, use of approved methodologies, and learner engagement.
  • Evaluate tutor performance based on punctuality, lesson preparedness, adherence to syllabus, professionalism, and background/set-up compliance.
  • Conduct regular quality assurance checklists, providing coaching and constructive feedback to tutors to drive continuous improvement.
  • Ensure all tutors maintain classroom standards, including effective time management, appropriate attire, and professional virtual/physical presentation.
• Operational Coordination
  • Lead a team of tutors operationally, acting as the first point of contact for daily escalations and support.
  • Oversee scheduling to ensure tutors enter classes on time and are logged into sessions as per rostered expectations.
  • Liaise with the scheduling and HR teams regarding absenteeism, performance issues or policy breaches.
• Reporting & Administration
  
  • Maintain accurate and up-to-date records, including shift reports, master lists, and quality reports, in line with Company policies.
• Team Leadership
  • Lead, guide, and support a team of teachers.
  • Handle scheduling, training, quality assurance, and performance evaluation of team members.

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