Tender Notice for Customer Satisfaction, Brand Perception, and Mystery Shopper Surveys at Old Mutual Insurance Rwanda

Grand Pension Plaza, 7th Floor, P.O. Box 6644, Kigali, Rwanda

INVITATION TO BID

Tender Reference No.: 010/S/RFQ/2026/2027/ OMIR/GB/ih.

Old Mutual Insurance Rwanda Plc invites eligible and qualified bidders to submit proposals for the following assignments:

Lot 1: Customer Satisfaction & Brand Perception Survey

Lot 2: Mystery Shopper Survey

Interested bidders may obtain the Request for Quotation (RFQ) document by sending a request via email to procurementrw@oldmutual.rw together with proof of payment of a non-refundable fee of RWF 10,000.

Payment may be made through:

MoMo Pay: 008530 (Old Mutual Insurance Rwanda Plc)

OR

Bank Account Name: Old Mutual Insurance Rwanda Plc

Bank: Bank of Kigali

Account Number: 00040-00620632-38

Bidders may apply for one or both lots.

Completed bids (Technical and Financial Proposals submitted separately in sealed envelopes) must be delivered physically to:

Old Mutual Insurance Rwanda Plc

Grand Pension Plaza, 7th Floor

Tender Box

Submission Deadline: 19 June 2026 at 11:00 AM (Local Time)

Late submissions will not be accepted.

Any requests for clarification should be addressed to:

procurementrw@oldmutual.rw.

Old Mutual Insurance Rwanda Plc reserves the right to accept or reject any bid and is not bound to award the tender to the lowest bidder.

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