Tele Recoveries Officer at Standard Chartered Bank

As a Tele Recoveries Officer, your main duty will be to actively support recovery initiatives, ensuring that monthly performance targets are not just met, but surpassed whenever possible.

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

• Maximize recoveries and ensure that monthly targets are met and or surpassed.
• Ensure compliance to recoveries operational risk framework requirements.
• Ensure that monthly recoveries targets are achieved at an individual and team level.
• Support Business (RMs) in form of monitoring Employer performances and review of performance to develop action plans to address shortcomings.
• Ensure customers are treated fairly in the course of doing recoveries work.
• Monitor on day-to-day basis charged off customers, analyse the accounts and establish why they are chargedoff.
• Contact individuals and organizations to arrange payments that are acceptable to them and the bank
• Report any unusual findings while collecting to the Collections Head.
• Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters

• In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
• Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
• Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
• Flexible working options based around home and office locations, with flexible working patterns.
• Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
• A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
• Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential

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