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Technical Support Officer at Catilas Resources Limited

--Powermax General Electrical Merchants Ltd--

Job Description

Catilas Resources Limited is an outsourcing and advisory services Company. Our focus is to help our clients leverage their core capabilities to optimize market opportunities.


Description

  • We are looking for an experienced and professional Technical Support Officer who will provide first-line technical support to clients and assist with systems deployment, updates, and monitoring.
  • This role requires strong problem-solving skills, attention to detail, and excellent communication abilities to effectively support users and maintain client satisfaction. 

Job Industry

ICT / Computer, Data, Business Analysis and AI

Job Salary Currency

Job Salary Fixed

No

Key Deliverables

Objectives of this Role

  • Resolve support tickets quickly and professionally.
  • Assist with DevOps and QA tasks.
  • Help maintain platform documentation and reliability.

Your Tasks:

  • Monitor infrastructure and application performance.
  • Assist in deployment processes and rollback procedures.
  • Respond to client requests and escalate complex issues.
  • Maintain internal FAQs and knowledge base.
  • Help test new configurations and automation scripts.

Essential Qualities

Essential Qualities
  • Basic understanding of Linux, containers, and support tools.
  • Interested candidates should possess a B.Sc Degree with 2+ years in tech support or DevOps environment.

Preferred Skills and Qualifications:

  • Certification in Helpdesk or DevOps fundamentals.
  • Familiarity with Ansible or container platforms.

Special Benefits for this Position

  • Competitive salary.

Application Process

Interested and qualified candidates should:

Click here to apply online

Close Date

15/08/2025

Apply Now!