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Technical Support Engineer/Back Support Engineer

--Powermax General Electrical Merchants Ltd--

Job Description

The Client is a company that is a neutral infrastructure operator that deploys and manages a .

  • MISSIONS

Job Industry

Engineering And Technical

Job Salary Currency

CDF

Job Salary Fixed

No

Key Deliverables

A. Network Support & Operations

  • Monitor the network in real time via NOC tools.
  • Diagnose and resolve technical incidents (level 2/3).
  • Analyze network alarms and coordinate field interventions.
  • Escalate critical incidents according to established procedures.
  • Follow up on tickets until they are fully resolved.

B. Incident Management and Performance

  • Identify the root causes of recurring incidents.
  • To propose and implement corrective and preventive actions.
  • Contribute to the continuous improvement of operational processes.
  • Produce technical reports (KPIs, availability, MTTR).

C. Support for operator clients

  • Provide technical support to partner operators.
  • Participate in technical meetings in the event of major incidents.
  • Ensure compliance with contractual SLAs.

D. Documentation & Compliance

  • Keep the technical documentation up to date (diagrams, configurations, procedures).
  • Ensure compliance with security standards and telecom standards.

Professional Qualifications

Industry Qualification
Engineering And Technical Master's degree (Bac+5) in Telecommunications, Networks or Industrial Computing. Preferred certifications: CCNA/CCNP, Fibre Optics, ITIL. Experience Minimum 3 to 5 years of experience in network operations or support. Experience in a telecom or fiber optic operator environment is highly desirable.

Essential Qualities

Essential Qualities

The skills and knowledge identified for the successful completion of the position include:

  • Strong analytical and diagnostic skills.
  • Stress management in critical environments.
  • Results orientation and SLA culture.
  • Clear and professional communication.
  • Collaborative spirit and sense of responsibility.

Application Process

Only selected candidates will be contacted.The file will consist solely of:• A detailed Curriculum Vitae in French (including only elements related to the position);• A cover letter in French (Not a repetition of the CV!);· 2 reference contacts, necessarily from previous employers and/or hierarchical superiors (professional telephone numbers and professional email addresses).

Servtec DRC

Close Date

28/02/2026

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