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Technical Claims Administrator

--Powermax General Electrical Merchants Ltd--

Job Description

The Technical Claims Administrator is a key member of the PPS Life Operations and Digital team. The role is responsible for delivering accurate, efficient, and high-quality technical claims processing across all servicing and administrative functions.

This includes managing end-to-end claims administration, ensuring compliance with procedures, resolving queries, validating documentation, and maintaining strong stakeholder engagement. The role requires sound decision-making within mandate, a strong attention to detail, and the ability to consistently meet productivity and service-level targets.

Job Industry

Administrative and Support Services

Job Salary Currency

SAR

Job Salary Fixed

No

Key Deliverables

Technical Claims Processing & Quality Assurance

  • Perform end-to-end technical administration of life insurance claims, ensuring documentation accuracy and compliance with work instructions and checklists.
  • Validate member, policyholder, medical practitioner, and banking information with a high degree of accuracy.
  • Ensure all supporting documents, assessments, and correspondence are uploaded to the appropriate systems promptly and accurately.
  • Maintain accurate records and ensure compliance with regulatory and company standards.

Claims Communication & Stakeholder Engagement

  • Draft and send professional correspondence, including claims letters, emails, and communication to members, intermediaries, and internal teams.
  • Respond to stakeholder queries timeously and professionally, ensuring clarity and completeness.
  • Verify and update member contact and personal information to maintain data accuracy.

 Workflow & Service Delivery

  • Support the daily management of work volumes, ensuring adherence to service level agreements (SLAs), turnaround times, and daily productivity targets.
  • Prioritise workload effectively and escalate when necessary to ensure seamless claims processing.
  • Work collaboratively within the team to meet operational and quality-related metrics.

Operational Support & Continuous Improvement

  • Assist the team and management with general operational duties, including reconciliation tasks, reporting support, and workload balancing.
  • Identify process gaps, inefficiencies, or trends and recommend improvements to simplify and enhance operational efficiency.
  • Maintain up-to-date product knowledge to support accurate claims decisions and resolutio

Professional Qualifications

Industry Qualification
Administrative and Support Services A tertiary qualification (NQF6 or above) with relevant business orientation advantages Experience: 2+ years of experience in an administration environment. Experience in the policy administration environment would be beneficial. Call Centre experience would be beneficial to assist with telephonic enquiries

Essential Qualities

Essential Qualities
  • A good business acumen.
  • Knowledge of Financial institutions (advantageous).
  • Computer Literate (MS Office Package).
  • Have excellent administration skills.
  • Display attention to detail and analytical skills.
  • Have strong organisational skills.

Competencies:

  • Ability to communicate clearly and effectively both verbally and in writing.
  • Demonstrate good telephone etiquette.
  • Have good problem-solving abilities.
  • Be solution driven and take accountability and responsibility of own work.
  • Deadline and target driven particularly in a production environment.
  • Be adaptable.
  • Have an ability to work within a teamwork environment .
  • Have stress tolerance and resilience.

Application Process

Close Date

06/04/2026

Apply Now!