Talent Operations Specialist at CloudFactory

As a Talent Operations Specialist, you will support the day-to-day operational processes that keep the employee lifecycle running smoothly, from onboarding and contract administration to offboarding and HRIS data management. You will assist with process documentation, audits, and routine employee relations communications, working closely with the wider Talent team. This is a great opportunity to build your HR operations expertise within a mission-driven, fast-scaling organization.

Employee Lifecycle Administration

• Undertake accurate and timely employee administration and transactional processes, including drafting and sending employment contracts, making changes to individual terms and conditions, document processing, onboarding, offboarding, and internal mobility.
• Conduct background and document checks for the core team, ensuring new team members have submitted required clearance certificates.

Process Management Support

• Support the documentation and improvement of Talent processes and procedures, ensuring alignment with global standards and local regulations.
• Assist in the implementation of technology solutions, such as HRIS enhancements or self-service portals, to improve efficiency and user experience.
• Participate in process audits and assessments to identify areas for improvement.

Communication And Correspondence

• Communicate standard Talent policies and procedures to employees and managers.
• Draft routine correspondence, such as emails and letters, related to employee relations activities.
• Communicate effectively with employees at all levels.

Audit And Compliance Support

• Assist in conducting internal and external audits of Talent processes and procedures.
• Review employee records for accuracy and completeness.

Conflict Resolution Support

• Assist with the initial stages of conflict resolution under close supervision, facilitating communication between parties involved.