Switchboard Operator

Answering incoming calls and re-directing to the correct person and/or Company.  Assisting with inbox and responding to emails and assisting with emails to redirect them to the correct binder holder or internal department. To deliver world class service and be a brand ambassador for the Guardrisk Group.

This role is responsible for the daily answering of calls to the Guardrisk switchboard number.  Calls are to be answered efficiently and clients are to be assisted timely in a friendly manner.

Calls to be re-directed to relevant person, department or Cell Captive.  Any opportunity where a client can be assisted directly by the operator must be done to achieve first call resolution.

Assisting with the booking of meeting rooms.

Ensuring clients are always treated with care and that calls are answered as quickly as possible.

To assist with inbox and to respond to clients, or to redirect emails to the correct binder holder or to an internal department.

All emails/queries must be responded to within 8 working hours.

Attending to ad-hoc tasks/Projects when required.

Additional Responsibilities

Proactively and successfully build relationships with key planners and internal departments.

Keeping of records and tracking of enquiries.

Gathering of required information in order to resolve queries.

Representing and promoting Guardrisk at all times.

Working actively with support areas to achieve service standards.

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