Support Services Supervisor - Hotel Services

The Hotel Service Department's function aims to achieve delivery of a quality service for Integrated Services, Catering Services, Divisionwide Driving Services, Divisionwide Ground Maintenance and Centralised Switchboard services.

• Supervise and assist in all aspects of integrated services, ensuring work schedules are followed
• Supervise staff to ensure they maintain safe systems of work
• Ensure high standards of personal and general food hygiene are achieved throughout the department
• Report any faults to the line manager
• Ensure staff only use equipment/materials as instructed
• Supervise staff to ensure they work safely and give consideration to others around them
• Counsel staff regarding work performance and document outcomes
• Assist in the organisation of staff rotas
• Help to arrange cover for staff absence
• Carry out and assist staff with the PDP process
• Deal with client complaints in the first instance
• Ensure self-assessment is carried out
• Ensure team briefs are held
• Ensure all paperwork associated with the position is completed within prescriptive timescales
• Ensure all statutory and Divisional procedures are followed
• Provide induction training and, thereafter, ongoing work-based training as required
• Ensure stock levels are maintained, and stock control is in place
• Provide supporting information to all payroll compilation

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