Support Service Coordinator at Jalaram Medical Services

• The Support Service Coordinator will oversee the efficient delivery of front office operations and outsourced support services, including housekeeping, laundry, security, and waste management. The role is responsible for ensuring high standards of patient experience, hygiene, safety, operational efficiency, and regulatory compliance within the hospital environment.

• Supervise daily Front Office operations to ensure professional patient and visitor experience.
• Coordinate outsourced services including laundry, housekeeping, waste management, and security.
• Monitor service quality, compliance with SLAs, and operational performance standards.
• Conduct inspections, audits, and performance reviews for outsourced vendors.
• Ensure compliance with healthcare regulations, infection prevention standards, OSHA, NEMA, DOSH, and Ministry of Health requirements.
• Manage incident reporting, corrective actions, and emergency preparedness activities.
• Coordinate service schedules, reporting, budgeting, invoice verification, and contractor performance meetings.
• Liaise with internal departments and external service providers to ensure seamless support operations.
• Support continuous improvement initiatives to enhance service quality, patient satisfaction, and operational efficiency.

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