Spares and Repairs Lead - SCALE at Renda Limited
--Powermax General Electrical Merchants Ltd--
Job Description
Renda is a leading logistics and mobility technology company dedicated to delivering innovative, scalable solutions that empower businesses and operators across emerging markets We use technology to solve logistics problems and connect businesses and individuals to easy, fast and cost-effective logistics services. Our solution is a one-stop platform for all procurement, warehousing, distribution, inventory management, last-mile haulage & delivery, and fulfillment needs.
Description
- The Spares and Repairs Lead is responsible for managing the spare parts and repair needs of client/customer vehicles on the SCALE platform. This includes onboarding and managing a network of high-quality third-party mechanics and workshops, coordinating repairs, and ensuring the availability and timely supply of spare parts.
- The ideal candidate is detail-oriented, technically sound, and committed to service excellence
Job Industry
Job Salary Currency
Job Salary Fixed
NoKey Deliverables
- Identify, vet, and onboard qualified third-party mechanics and repair shops with proven technical competence.
- Source and manage relationships with reliable spare parts vendors who supply genuine, high-quality components.
- Coordinate all repair and maintenance activities for client/customer vehicles, ensuring quick and efficient service.
- Set, communicate, and enforce service quality standards and SLAs for both mechanics and parts vendors.
- Conduct regular quality assurance checks to ensure repairs meet expected standards.
- Investigate and resolve cases of substandard repairs; ensure no repeat jobs occur due to poor workmanship.
- Maintain a central performance database of vendors and workshops, tracking service quality, customer feedback, and compliance.
- Handle escalations and provide support in resolving service-related issues between clients and vendors.
- Train vendors and mechanics periodically on Renda’s service expectations and customer commitment.
- Collaborate with internal teams to drive continuous improvements in customer experience and operational efficiency
Essential Qualities
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Application Process
Interested and qualified candidates should send their CV to: careers@renda.co using the Job Title as the subject of the email.