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Shared Services Centre Lead -HR Services & Payroll Operations

--Powermax General Electrical Merchants Ltd--

Job Description

The HR SSC Hub Lead will provide visionary and strong leadership for a growing HR Shared Services model that underpins global payroll and HR operations. The HR Hub is a one-year-old operating model with strong foundations, a clear strategic vision, and significant opportunity to mature and scale. This role is accountable for stabilising and optimising day-to-day delivery while evolving the Hub into a high-performing, insight-driven service organisation. The successful candidate will bring credibility, operational depth, and a modern shared services mindset to lead the next phase of growth, strengthening governance, capability, and stakeholder confidence across the business.

Job Industry

Human Resource Management

Job Salary Currency

SAR

Job Salary Fixed

No

Key Deliverables

  • Lead, develop and build upon the 14 strong delivery team responsible for HR Services (e.g., employee data changes, onboarding, exits) and payroll operational support (e.g., inputs, validation, reports).
  • Establish a team culture centred on operational excellence, service delivery, and continuous learning.
  • Build on the comprehensive library of training materials, SOPs, job aids, and knowledge base content to support team capability and consistency.
  • Develop onboarding and upskilling programs to accelerate performance and support career growth within the SSC team.

 

Strategic Leadership & Global Coordination

  • Reporting to the Global Head of Operations, develop the long-term strategy for HR and payroll shared services, ensuring alignment with global HR goals.
  • Oversee service delivery across regions (e.g., EMEA, APAC, LATAM) via collaboration with Regional Leads.
  • Monitor performance, escalate issues, and ensure alignment with service delivery commitments, compliance, and controls.

 

Continuous Improvement & Change Management

  • Drive process standardization, automation, and efficiency gains across all supported countries and service lines.
  • Lead change management and communication for new processes, system changes, or service transitions.
  • Drive the effective implementation of Servicely, embedding a ticketing system, tracking SLAs and KPIs throughout the shared service center.

Professional Qualifications

Industry Qualification
Human Resource Management Proven experience of leading a team through strong coaching, mentoring, and performance management skills. Global HR operations and payroll management responsibility in a shared service environment. Demonstrated ability to lead cross-functional teams and to interact across time zones and geographies. Deep knowledge of HR operational processes, global payroll delivery, and service centre best practices. Strong understanding of global compliance, statutory payroll requirements, and data governance. Experience with HRIS and outsourced payroll systems (e.g., Workday, SuccessFactors, SAP, TMF etc.). Proficiency in global service delivery tools (ServiceNow, Jira, Confluence etc.) A flair for automation, how technology can streamline and strengthen the operation. Excellent interpersonal and communication skills for engaging with internal and external stakeholders globally. Expertise in HR process optimization (payroll, onboarding, benefits, employee data management).

Application Process

Close Date

01/04/2026

Apply Now!